contact centre

Cognizant launches AI-powered contact centre with Google Cloud

Cognizant launches AI-powered contact centre with Google Cloud

AI-first with human assist approach.
Juha Saarinen Jun 20 2025, 1:56PM Strategy
Sydney's ITKnocks on contact centre AI and the slow death of the IVR

Sydney's ITKnocks on contact centre AI and the slow death of the IVR

Betting on a voice automation renaissance in 2025.
Juha Saarinen Mar 31 2025, 10:55PM Collaboration
HCLTech partners with Microsoft for cloud GenAI contact centres

HCLTech partners with Microsoft for cloud GenAI contact centres

Over 550 Nuance staff to join company.
Staff Writer Jan 21 2025, 2:28PM Strategy
Tradewinds has turned unified communications into an easier upsell

Tradewinds has turned unified communications into an easier upsell

Resellers, MSPs qualify customers and brokerage handles the rest.
Rubicon8 deploys Dubber for the ARC

Rubicon8 deploys Dubber for the ARC

To help the Refrigeration Council’s contact centre manage abusive callers.
Ben Moore Oct 18 2021, 9:13AM Services
Nexon acquires Sydney-based Veridian Solutions

Nexon acquires Sydney-based Veridian Solutions

For its contact centre management experience and tools.
Ben Moore Sep 13 2021, 9:30AM Services
The benefits of a flexible contact centre

The benefits of a flexible contact centre

If the COVID-19 pandemic has taught Australian businesses anything, it’s the importance of flexibility.
Sam Deckert Mar 26 2021, 1:52PM Sales
How establishing a remote contact centre could benefit your SME in 2021 and beyond

How establishing a remote contact centre could benefit your SME in 2021 and beyond

For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
Daniel Harding Feb 22 2021, 11:39AM People/HR
Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Daniel Harding Feb 1 2021, 10:07AM Sales
Datacom confirms COVID-19 case in Sydney office

Datacom confirms COVID-19 case in Sydney office

Staff sent home after contact centre staff member tested positive earlier this week.
Nico Arboleda Oct 9 2020, 11:52AM Services
Optus Business scores $233m from ATO

Optus Business scores $233m from ATO

For voice, mobile data, UC&C, contact centre and network management services.
Nico Arboleda Oct 6 2020, 4:38PM Telco
Optus launches dedicated Cisco contact centre

Optus launches dedicated Cisco contact centre

Region first solution to compliment product stack.
Staff Writers May 25 2020, 10:40AM Telco
DTA reveals new Telecoms Panel

DTA reveals new Telecoms Panel

Combines current Mobile and Telecoms Panels, adds new services,
Simon Sharwood Nov 26 2019, 5:58AM Telco
Accenture to support ATO's Cisco rollout in $2 million deal

Accenture to support ATO's Cisco rollout in $2 million deal

Involves hiring of specialists to support ATO's transition to a Cisco UC platform.
Nico Arboleda Aug 3 2018, 12:00PM Services
Datacom beats six bidders to $13.4m Service NSW deal

Datacom beats six bidders to $13.4m Service NSW deal

Contact centre provides one number for 40 government entities.
Steven Kiernan Mar 9 2018, 3:49PM Services
VicGov lures Indian contact centre giant to Melbourne

VicGov lures Indian contact centre giant to Melbourne

Napthine govt pursued Cisco and Avaya partner to start local Silicon Valley.
Leon Gettler Oct 20 2014, 7:00AM Collaboration
Telstra, Optus add to growing IT services credentials

Telstra, Optus add to growing IT services credentials

Both telcos announce cloud plays with Cisco.
William Maher Mar 20 2014, 1:13PM Services
Datacom inks 4-year deal with ATO

Datacom inks 4-year deal with ATO

Contact centre services.
Joshua Gliddon Jun 3 2013, 10:24AM Collaboration
Telstra Global offers hosted contact centre

Telstra Global offers hosted contact centre

Building an over-the-top portfolio.
James Hutchinson Jul 3 2012, 11:52AM Collaboration
Woolworths slims service desk footprint

Woolworths slims service desk footprint

Consolidates customer support.
Ry Crozier Jul 20 2011, 7:47AM Services

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