contact centre

Flood relief tests Queensland shared services strategy

Flood relief tests Queensland shared services strategy

Call centre system crashes as Australians open their wallets.
Brett Winterford Jan 11 2011, 8:58AM Collaboration
Salmat opens new offshoring centre

Salmat opens new offshoring centre

Philippines facility to handle Australian queries.
Liz Tay Sep 10 2010, 8:21AM Finance
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008, 3:26PM Collaboration
NAB upgrades contact centre technology

NAB upgrades contact centre technology

The National Australia Bank (NAB) is adding natural speech capabilities to its contact centres in an effort to ‘join the dots’.
Liz Tay Aug 13 2008, 1:39PM Collaboration
DiData reveals emerging trends in contact centres

DiData reveals emerging trends in contact centres

Systems integrator Dimension Data Australia is preparing to release its annual report on trends in the global contact centre industry. CRN's online journalist Mitchell Smith investigates.
Staff Writers Mar 6 2008, 5:20PM Collaboration

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