Collaboration

Zoom expands AI capabilities of virtual agent solution

Zoom expands AI capabilities of virtual agent solution

Can now complete multi-step, inter-software tasks.
Staff Writer Feb 27 2026, 11:05AM Collaboration
RingCentral and NiCE sign multi-year contract extension

RingCentral and NiCE sign multi-year contract extension

To market and sell RingCentral Contact Centre.
Jason Pollock Aug 7 2025, 5:51PM Collaboration
Serco extends partnership with Victoria Police

Serco extends partnership with Victoria Police

Two-year extension to operate the Police Assistance Line and Online Reporting service.
Jason Pollock Aug 7 2025, 5:35PM Collaboration
archTIS raises A$7.5 million

archTIS raises A$7.5 million

To fund US expansion and product development.
Juha Saarinen Jul 1 2025, 3:26PM Collaboration
Howard Fyffe named new sales director for Twilio ANZ

Howard Fyffe named new sales director for Twilio ANZ

Moves from xAmplify.
Juha Saarinen Jun 30 2025, 3:09PM Collaboration
Microsoft's Office-Teams offer will likely stave off EU antitrust fine, sources say

Microsoft's Office-Teams offer will likely stave off EU antitrust fine, sources say

Amid tensions with the United States over the EU's scrutiny of Big Tech.
Foo Yun Chee May 15 2025, 7:05AM Collaboration
RingCentral adds first Aussie partners to RingCX certified delivery program

RingCentral adds first Aussie partners to RingCX certified delivery program

See who got the nod.
Juha Saarinen Apr 14 2025, 11:56AM Collaboration
NDIA seeks new workforce management solution for call centre operations

NDIA seeks new workforce management solution for call centre operations

To replace existing Playvox contact centre system.
Juha Saarinen Apr 2 2025, 12:30PM Collaboration
Sydney's ITKnocks on contact centre AI and the slow death of the IVR

Sydney's ITKnocks on contact centre AI and the slow death of the IVR

Betting on a voice automation renaissance in 2025.
Juha Saarinen Mar 31 2025, 10:55PM Collaboration
Telstra and Motorola partner to expand Tasmanian Govt Radio Network

Telstra and Motorola partner to expand Tasmanian Govt Radio Network

To help first responders and government better manage incidents and emergencies.
Juha Saarinen Mar 20 2025, 2:30PM Collaboration
Data integration vendor Fivetran expands partner program

Data integration vendor Fivetran expands partner program

Referral-based incentives, reselling and co-selling opportunities.
Jason Pollock Mar 12 2025, 1:28PM Collaboration
Skype's final call set for May as Microsoft prioritises Teams

Skype's final call set for May as Microsoft prioritises Teams

Retires the app that redefined how people connect across borders.
Staff Writer Mar 3 2025, 6:06AM Collaboration
New contracts but modest H1 FY25 revenue rise for Comms Group

New contracts but modest H1 FY25 revenue rise for Comms Group

Invests in new staff to cater for expansion.
Staff Writer Mar 2 2025, 10:30PM Collaboration
New grants introduced to strengthen regional tech collaboration

New grants introduced to strengthen regional tech collaboration

One focus of the scheme is AI.
Jason Pollock Feb 26 2025, 9:28AM Collaboration
Switch Connect partners with PCI Pal

Switch Connect partners with PCI Pal

Offering a secure payment experience to partners and customers.
Jason Pollock Feb 25 2025, 2:20PM Collaboration
Zendesk to acquire Australian AWS partner Local Measure

Zendesk to acquire Australian AWS partner Local Measure

Expected to close in May 2025.
Jason Pollock Feb 25 2025, 8:40AM Collaboration
Matt Milne becomes Access4's chief revenue officer

Matt Milne becomes Access4's chief revenue officer

Six months after Channel UC acquisition.
Jason Pollock Feb 24 2025, 1:52PM Software
CX company Talkdesk launches Aussie regional cloud

CX company Talkdesk launches Aussie regional cloud

To comply with Australian data sovereignty and privacy requirements.
Staff Writer Feb 16 2025, 3:30PM Cloud
Microsoft to adjust Office-Teams pricing in bid to avoid EU antitrust fine

Microsoft to adjust Office-Teams pricing in bid to avoid EU antitrust fine

Sources suggest.
Foo Yun Chee Feb 11 2025, 9:23AM Collaboration
Breeze Connect partners with Ubiquiti to launch Unifi Talk

Breeze Connect partners with Ubiquiti to launch Unifi Talk

Hi-def voice calls and seamless integration with existing systems.
Staff Writer Feb 10 2025, 6:03PM Collaboration

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