Global business communications provider RingCentral has signed a multi-year extension of its agreement with AI customer service automation solution provider NiCE to market and sell RingCentral Contact Centre, a solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower.
The extension builds upon the partnership NiCE and RingCentral first began in 2015, and "re-energises" the partnership in go-to-market, sales, onboarding, and post sales engagement, according to the two companies.
A key component of the extended partnership will be focused on re-energising the channel partner ecosystem, where RingCentral Contact Centre powered by Nice CXone Mpower has been sold as an integrated solution.
RingCentral's founder, chairman and CEO, Vlad Shmunis, said the company's customers will "greatly benefit from the integration of two recognised industry leaders that no other vendors are able to deliver".
"This partnership extension marks an important next chapter, and we look forward to working with the NiCE team offering our AI-powered integrated solution streamlining customer interactions and boosting overall efficiency," he said.
“The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernise how they connect, collaborate, and serve their customers," Scott Russell, CEO of NiCE.
Earlier this year, Ringcentral announced the first Australian partners to join its Certified Delivery Partner program for RingCX, the company's AI-powered contact centre as a service platform.
In February, the company unveiled its first agentic AI solution that can answer calls and handle customer inquiries.
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