2026 MSP Index Feature Report

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An MSP’s technology stack is essential to its functioning. But where does it fit in MSPs' plans for the future?

While it would be hard today to run an MSP without these core tools, including professional service automation (PSA) and remote monitoring and management (RMM) software, the dominance of a small number of suppliers and their close alignment in functionality means there is little room to differentiate on this base capability alone.

MSPs’ needs are evolving. If the economics of managed services are changing, are their software needs changing too?

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