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Authors
Daniel Harding
Daniel Harding is Director, Australia Operations, MaxContact.
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Recent articles by Daniel Harding
How establishing a remote contact centre could benefit your SME in 2021 and beyond
For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
Daniel Harding
Feb 22 2021, 11:39AM
People/HR
Optimising the contact centre: lessons from COVID one year on
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Daniel Harding
Feb 1 2021, 10:07AM
Sales
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