Log in
Subscribe for Free
News
Pipeline 2026
State of the MSP
Reports
Events
Resources
Advertise
Channel TV
Search
Business
Managed IT Services
Cloud
Collaboration
Data Centre
Digital
Distribution
Hardware
Mobility
Networking
Printing
Security
Servers & Storage
Services
Storage
Telco
The State of the MSP Report 2025
State of Channel Security
Distributor Differentiation Feature Report
End of support for Windows 10
State of AI 2024
Public Sector Tech Report
State of data
Kickstarter 2026
MSP Index Melbourne
Pipeline 2026
MSP Index
Partner Content
Photos
Channel TV
Channel Leaders
Media Hub
Partner Hubs
Focal Points
Partner Stories
Whitepapers
News
Business
Managed IT Services
Cloud
Collaboration
Data Centre
Digital
Distribution
Hardware
Mobility
Networking
Printing
Security
Servers & Storage
Services
Storage
Telco
Pipeline 2026
State of the MSP
Reports
The State of the MSP Report 2025
State of Channel Security
Distributor Differentiation Feature Report
End of support for Windows 10
State of AI 2024
Public Sector Tech Report
State of data
Events
Kickstarter 2026
MSP Index Melbourne
Pipeline 2026
Resources
MSP Index
Partner Content
Photos
Channel TV
Channel Leaders
Media Hub
Partner Hubs
Focal Points
Partner Stories
Whitepapers
Advertise
Channel TV
Log in
Email:
Password:
Remember me
|
Forgot password?
Don't have an account? Register now!
Home
Authors
Daniel Harding
Daniel Harding is Director, Australia Operations, MaxContact.
Send a message to Daniel
Recent articles by Daniel Harding
How establishing a remote contact centre could benefit your SME in 2021 and beyond
For small and medium sized enterprises, having a team of agents working off-site has plenty to recommend it.
Daniel Harding
Feb 22 2021, 11:39AM
People/HR
Optimising the contact centre: lessons from COVID one year on
The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Daniel Harding
Feb 1 2021, 10:07AM
Sales
Most popular tech stories
CBA to spend $90m to prepare its workforce for AI's influence
ABC drops Salesforce for Braze
Superloop has AI handling most of its customer service
Chemist Warehouse's AI tool for HR becoming a "standard pattern"
Fair Work Commission bogged down by AI filings
How CBA unlocked 90 percent of its customer and transaction data
Telstra quietly stops LEOsat rollout across remote mobile sites
Optus to expand headcount by up to 700
Google says it has cracked a quantum computing challenge
Services Australia describes fraud, debt-related machine learning use cases
Blackberry celebrates "giant step forward"
'Touch-free' smartphone controlled with head movements
Telstra Purple acquires IoT specialists Alliance Automation, Aqura Technologies
Photos: Australian industry explores data for net zero
Govt launches consumer tech label program for smart devices
Log in
Don't have an account? Register now!
Email:
Password:
Remember me
|
Forgot your password?
