customer service

Optimising the contact centre: lessons from COVID one year on

Optimising the contact centre: lessons from COVID one year on

The COVID crisis put contact centres to the test in 2020 and highlighted why it matters to ensure yours is robust and ready for anything.
Daniel Harding Feb 1 2021, 10:07AM Sales
AWS brings its chatbots to Sydney

AWS brings its chatbots to Sydney

Hey Lex, can you automate my customer service?
Simon Sharwood Jan 17 2020, 11:35AM Cloud
Telstra plans real-time technician location updates

Telstra plans real-time technician location updates

CEO Andy Penn teases no more blind waiting around for someone to show.
Simon Sharwood Sep 16 2019, 12:00PM Telco
Microsoft, Google, Twitter and Facebook to offer data transfer service

Microsoft, Google, Twitter and Facebook to offer data transfer service

The Data Transfer Project will allow cross-services transfers.
Clare Hopping Jul 24 2018, 10:04AM Software
Telstra to invest $5bn in mobile network

Telstra to invest $5bn in mobile network

New CEO reveals in first major speech.
Andrew Sadauskas Jul 9 2015, 4:09PM Collaboration
Biz embracing social media but customers not tuned in

Biz embracing social media but customers not tuned in

Twitter is not number one.
Joshua Gliddon Apr 8 2013, 11:04AM Services
Telstra nabs iiNet's customer guru

Telstra nabs iiNet's customer guru

DSL challenger on hunt for replacement.
Staff Writers Aug 25 2011, 4:42PM Collaboration
Telcos need chief customer officers: iiNet

Telcos need chief customer officers: iiNet

Halves number of complaints at purchased AAPT business.
David Havyatt Apr 21 2011, 12:59PM Sales & Marketing
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010, 3:06PM Training & Development
Web shakes up contact centre industry

Web shakes up contact centre industry

The Internet has turned traditional concepts of brand loyalty, sales, and customer expectations on their heads, Genesys execs have warned.
Liz Tay Aug 15 2008, 3:26PM Collaboration

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