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Google enlists Alcon to work on smart contact lenses

Google enlists Alcon to work on smart contact lenses

Lenses can read glucose levels, and could be used to treat serious vision problems.
Jane McCallion Jul 17 2014, 11:45PM Hardware
Avaya aims call centre products at growing SME market

Avaya aims call centre products at growing SME market

Firm offers dedicated system for call handling.
Dan Worth Jul 21 2010, 8:39AM Collaboration
Macquarie Telecom opens Sydney contact centre

Macquarie Telecom opens Sydney contact centre

Forty-seat contact centre in Sydney CBD.
Brett Winterford Jul 8 2010, 9:25AM Collaboration
Trend Micro warns of 419-style World Cup scams

Trend Micro warns of 419-style World Cup scams

Latest spam runs looking to fool unsuspecting fans.
Phil Muncaster May 27 2010, 8:45AM Security
Salesforce buys Jigsaw database for $152m

Salesforce buys Jigsaw database for $152m

Sales teams promised up-to-date business contacts.
Rosalie Marshall Apr 23 2010, 8:37AM Strategy
Queensland Police builds "non-urgent" contact centre

Queensland Police builds "non-urgent" contact centre

DiData and Sword Ciboodle win deals.
Ry Crozier Oct 20 2009, 2:07PM Services
Nortel's breakup no doom for 3D Networks

Nortel's breakup no doom for 3D Networks

Newly appointed CEO says integrator has restructured to provide smoother path for customers.
Lilia Guan Aug 18 2009, 2:38PM Services
Legal experts warn e-traders about contact details

Legal experts warn e-traders about contact details

Lack of clear information could lead to fines, says law firm.
Phil Muncaster Aug 4 2009, 9:29AM Finance
Vision Australia sees contact centre with NSC

Vision Australia sees contact centre with NSC

Australian voice integrator, NSC, has been selected by Vision Australia to design and implement the communications infrastructure for its national contact centre based in the Sydney suburb of Enfield.
Staff Writers Jun 3 2009, 2:31PM Services
Jabra said its products are a 'bastian of healthy margins'

Jabra said its products are a 'bastian of healthy margins'

Headset accessories vendor adds 30 resellers taking its total to 60, with no plans to limit the number of partners it takes on board.
Lilia Guan May 14 2009, 3:05PM Collaboration
NSC deploys Verint for HCF

NSC deploys Verint for HCF

NSC Group has deployed Verint speech analytics within the contact centre of health fund, HCF.
Staff Writers Apr 1 2009, 9:35AM Collaboration
PHOTO GALLERY: Rittal's Oktoberfest at the Connections Conference

PHOTO GALLERY: Rittal's Oktoberfest at the Connections Conference

Rittal and Phoenix Contact held an Oktoberfest at the Melbourne Connections conference last month.

Jenny Eagle Mar 17 2009, 10:17AM Hardware
'Spoken tokens' touted as ultimate security

'Spoken tokens' touted as ultimate security

An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
Liz Tay Sep 20 2008, 7:57AM Security
Contact centres urged to look offshore for staff

Contact centres urged to look offshore for staff

Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
Liz Tay Sep 16 2008, 7:44AM Training & Development
Integ: Contact centres demand more services

Integ: Contact centres demand more services

Reseller Integ Communications has attributed its financial results to a demand for services in the contact centre market.
Lilia Guan Sep 11 2008, 3:36PM Collaboration
Many Aussie firms neglect contact info

Many Aussie firms neglect contact info

A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and may face major financial problems as a consequence.
Staff Writers Jul 4 2008, 8:28AM Software
Survey exposes gaps in contact centre ID verification

Survey exposes gaps in contact centre ID verification

The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
Mitchell Smith Apr 11 2008, 11:58AM Collaboration
Contact centres: Evolution

Contact centres: Evolution

To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.
Liz Tay Apr 1 2008, 8:17AM Collaboration
Forty-seat IP-based contact centre straddles Tasman

Forty-seat IP-based contact centre straddles Tasman

Voice and data integrator BTAS has completed an IP telephony, 40-seat contact centre deployment straddling the Tasman sea for travel agent Globus & Cosmos.
Fleur Doidge Jul 27 2004, 12:00AM Mobility

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