VoiP and broadband provider iTalkBB Australia has received a formal warning from the Australian Communications and Media Authority (ACMA) over advertised pricing in June.
Prices advertised on 15 June of $6.99 per month for its home phone plan and $49.99 per month for its broadband plan were not achievable once a three percent surcharge was applied, according to ACMA.
Other telco providers also had out-of-date customer information summaries, with ACMA stating several telcos “dropped the ball”. All large providers were compliant in this area, but some “smaller to mid-sized” providers needed to be reminded.
An ACMA spokesperson told CRN the authority had concerns about the customer information summaries of 11 providers, but could not name them. The spokesperson said iTalkBB was the only telco to be formally warned on this occasion, with all others correcting the errors quickly.
The breaches of the Telecommunications Consumer Protections Code were found during an annual ACMA audit. iTalkBB could face further action if the breach is not “promptly rectified.”
iTalkBB Australia is a subsidiary of iTalk Global Communications. Among its products are residential VoiP, broadband and Chinese IPTV.
CRN attempted to contact iTalkBB Australia for comment but was unable to reach a spokesperson by the time of publication.
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