acma

Telcos face strict rules around major outage communications

Telcos face strict rules around major outage communications

Follows last November's large Optus outage.
Staff Writer Nov 14 2024, 4:26PM Telco
CBA cops $7.5 million fine for second spamming offence

CBA cops $7.5 million fine for second spamming offence

This time for sending over 170 million messages with no unsubscribe function.
Ry Crozier Oct 20 2024, 8:47AM Sales & Marketing
Eight telcos warned for not providing enough notice for outages

Eight telcos warned for not providing enough notice for outages

Required to give five working days notice before service disruption.
Staff Writer Jul 26 2023, 8:13AM Telco
Telcos failing consumers, face direct regulation

Telcos failing consumers, face direct regulation

ACMA grows impatient.
Richard Chirgwin Jul 7 2023, 6:52AM Telco
ACMA breaches three telcos for allowing SMS scams

ACMA breaches three telcos for allowing SMS scams

Directions to comply and formal warning issued.
Juha Saarinen May 12 2023, 6:34AM Telco
Telco complaints going down, but ACMA says there's still work to be done

Telco complaints going down, but ACMA says there's still work to be done

Total complaints per year still more than one million.
Amelia Norris Oct 14 2022, 4:39PM Telco
OAIC, ACMA start joint investigation into Optus data breach

OAIC, ACMA start joint investigation into Optus data breach

To see if telco “took reasonable steps” to protect customer information.
Nico Arboleda Oct 11 2022, 11:19AM Security
ACMA warns telcos for failing to join ombudsman scheme

ACMA warns telcos for failing to join ombudsman scheme

Four telcos failed to provide proper services to customers.
Amelia Norris Sep 28 2022, 3:51PM Telco
Aussie Broadband fined for customer safety breach

Aussie Broadband fined for customer safety breach

Software error caused failure to record numbers to emergency directory.
Staff Writers Sep 6 2022, 8:26AM Telco
Telco Circles.Life fined $200k for anti-scam breaches

Telco Circles.Life fined $200k for anti-scam breaches

Also offered $100k in victim compensation.
Staff Writers Aug 9 2022, 7:20AM Telco
Telco response times to complaints 'need improvements'

Telco response times to complaints 'need improvements'

But ACMA found no systemic issues.
Jeremy Nadel Jun 24 2022, 7:33AM Telco
Lycamobile fined again for customer data handling

Lycamobile fined again for customer data handling

Paid the ACMA a $186,000 penalty.
Nico Arboleda Jun 23 2022, 7:30AM Telco
Symbio warned for underinvestigated scam calls

Symbio warned for underinvestigated scam calls

Only probed nine out of 777,268 suspected scam calls in 2021.
Jeremy Nadel Jun 21 2022, 5:26PM Telco
Telcos set to get new customer identity authentication rules

Telcos set to get new customer identity authentication rules

Will come into force on 30 June.
Jeremy Nadel Jun 17 2022, 7:45AM Security
Telstra to pay $2.2m in refunds, fines from billing errors

Telstra to pay $2.2m in refunds, fines from billing errors

Telco continued overcharging after already being caught in 2020.
Nico Arboleda Apr 28 2022, 11:19AM Telco
Optus, TPG to refund $6.5m for underdelivered NBN speeds

Optus, TPG to refund $6.5m for underdelivered NBN speeds

Some 34,000 customers affected.
Nico Arboleda Mar 23 2022, 11:44AM Telco
Govt agencies form Digital Platforms Regulators Forum

Govt agencies form Digital Platforms Regulators Forum

To support information-sharing and regulatory coordination.
Jeremy Nadel Mar 11 2022, 11:40AM Digital
Telstra fined $2.5m for customer data handling failures

Telstra fined $2.5m for customer data handling failures

Failed to update an industry database about unlisted numbers.
Ben Moore Dec 16 2021, 9:05AM Telco
Optus, Telstra fork out $2b for low band 5G spectrum

Optus, Telstra fork out $2b for low band 5G spectrum

With Optus dropping $1.48 billion for 50 MHz of the 900 MHz spectrum.
Ben Moore Dec 8 2021, 10:10AM Telco
New telco industry code will combat transaction fraud

New telco industry code will combat transaction fraud

Introduces stronger customer authentication measures.
Ben Moore Oct 13 2021, 10:19AM Security

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