North East Water (NEW) has gone to market with an expression of interest covering both Salesforce delivery capability and CI/CD and automated testing platforms, as the Victorian water corporation prepares for a multi-year program of change on its Salesforce estate.
The EOI is split into two complementary streams: Stream A, covering Salesforce delivery partner capability and flexible resourcing; and Stream B, covering CI/CD and automated regression testing platforms. Invitees may respond to one stream or both.
The corporation - which provides water and sewage services to an estimated 120,000 people across 39 towns in north-east Victoria - said Salesforce is a key business platform supporting customer and operational processes, managed by its internal platform team.
Over the next three years it anticipates a combination of platform uplift, business-led change and major project delivery.
NEW said it wants to better understand the market for flexible Salesforce delivery capability and for software platforms that can improve CI/CD governance, deployment automation and regression testing across Salesforce and relevant adjacent systems.
On scope, Stream A seeks consultancy partners able to provide flexible Salesforce capability over an indicative three-year program, from an individual specialist supporting the internal team through to a multidisciplinary delivery team supporting a major initiative or release.
The capability areas named are testing and quality assurance, business analysis, Salesforce development, solution design, and documentation and knowledge transfer.
Stream B seeks information on software platforms and associated implementation and support services for two things: a modern CI/CD platform to govern and automate end-to-end delivery, including Git-integrated change governance, automated pipelines and environment and data movement; and an automated regression testing platform that supports a scalable and maintainable test suite able to run within delivery pipelines and on demand across environments.
The corporation said proposed solutions must support Salesforce and relevant adjacent systems, integrate with its delivery toolchain, and provide appropriate arrangements for security, data handling, implementation, support, training, ongoing administration and exit.
NEW 's indicative program of work includes Service Voice Cloud implementation and support; implementing a testing methodology (including automated UI testing); an updated Salesforce development tool; and a cyber security and audit controls uplift; digital billing and engagement.
It also includes Salesforce Privacy Centre and Security Centre implementations; Experience Cloud implementation; a migration project from Dynamics to Salesforce; BAU incident response, release planning and support; and technical resource support for the Aptumo managed package.
The EOI closes at 2:00pm AEDT on Monday 23 November 2026.
