Hexnode launches Synapse agentic orchestration layer for IT and security operations

Hexnode, the enterprise software division of Mitsogo, has launched Hexnode Synapse, an agentic orchestration layer designed to coordinate IT and security operations across the enterprise systems teams already use - including identity, endpoint and ticketing platforms.

Rather than requiring administrators to move manually between consoles, Hexnode Synapse uses specialist AI agents to reason about incoming requests and alerts, determine the next step and act within admin-defined guardrails.

Synapse ships with three built-in agents.

A Device Agent handles root-cause diagnostics, compliance-drift remediation, patch and vulnerability remediation, and device provisioning through Hexnode UEM.

An Identity Agent covers access requests, identity lifecycle operations, role changes and account tasks through Hexnode IdP.

A Threat Agent handles alert triage, threat investigation and containment through Hexnode XDR.

Organisations can also configure custom agents tied to their own tools and knowledge bases.

The platform can also coordinate cross-product sequences in a single governed workflow.

Hexnode gave an example in which a prompt to onboard a new employee triggers identity creation, app licence assignment, zero-touch device configuration and endpoint policy deployment in parallel, with the corresponding IT ticket recorded automatically.

If a step stalls - for instance, because app licences are exhausted - Synapse raises a ticket and resumes provisioning when a seat becomes available, the company said.

On governance, sensitive actions such as a device wipe, endpoint isolation or privileged access change are routed to a named approver before execution. Every action - autonomous or approved - is logged in an Execution Centre with a full record of what triggered it, what the agent decided, who approved it and what ran.

At launch, Hexnode Synapse integrates with ServiceNow, Zendesk, Microsoft Entra ID and BambooHR, alongside Hexnode's own UEM, XDR and IdP products. Hexnode said it plans to expand the integration catalogue and core capabilities in subsequent phases.