opinion

Opinion: Is Touchbase implementing a new call centre for Kaz?

Opinion: Is Touchbase implementing a new call centre for Kaz?

Rumours are swirling in the industry that voice and data integrator, Touchbase has signed on to implement a call centre for Telstra’s services division, Kaz.
Lilia Guan Jan 17 2008, 3:39PM Collaboration
From the Trenches: The soft sell

From the Trenches: The soft sell

Have you ever lost a deal and wondered why? You knew that the company competing against you for the contract didn’t have the same skills but they still won the business. Why did this happen?
Byron Connolly Feb 8 2006, 1:01PM Training & Development
The Last Word: Education for all

The Last Word: Education for all

Can’t help but notice the way the mega-vendors shoehorn their way into every aspect of society, and don’t seem happy until one or more of their gadgets are in every room of every house on the planet.
Rabid Reseller Feb 6 2006, 2:10PM Strategy
Extracting the digit

Extracting the digit

The two very separate IT retail and AV channels are facing a bit of a dilemma. If the digital home is going to become a big earner this year, both channels will have to meet in the middle — somehow.
Byron Connolly Jan 25 2006, 1:20PM Hardware
The Last Word: Pleased to be of service

The Last Word: Pleased to be of service

There’s a grey cloud of depression hovering over the Rabid Reseller Kwik-Mart this week.
Rabid Reseller Jan 23 2006, 3:39PM Software
Under the Wire: Old news

Under the Wire: Old news

Am I the only person who felt a bit, can I say it, let down by the three major US technology Expos this year?
Matthew JC Powell Jan 23 2006, 3:26PM Hardware
The Last Word: Ho ho ho

The Last Word: Ho ho ho

Retailers’ bonanza day is looming large on the calendar. Punters still insist on using the antiquated Christmas moniker, but here at Rabid Reseller we know it’s our annual opportunity to sell gobs of gadgets that have spent the rest of the year super-glued to the shelves.
Rabid Reseller Dec 20 2005, 2:04PM Software
Legal issues for ISPs

Legal issues for ISPs

The internet service provider industry is cutthroat and merciless and one where only the strongest players can survive.
Alan Arnott Dec 20 2005, 1:12PM Collaboration
From the Trenches: A look into the future

From the Trenches: A look into the future

I hate doing this. It’s that time of year where we look into our crystal ball, or more to the point, take a stab in the dark, in an attempt to find out which technologies and solutions are going to fill channel coffers in 2006.
Byron Connolly Dec 14 2005, 10:32AM Collaboration
ShadowRAM: Magnetic north on the Gold Coast

ShadowRAM: Magnetic north on the Gold Coast

Storage giant Hitachi Data Systems held its annual reseller shindig dubbed the ‘TrueNorth Leadership Forum’ at the swanky Sheraton Mirage on the Gold Coast from 9 to 11 November.
Staff Writers Dec 12 2005, 2:12PM Hardware
From the Trenches: Striking a balance

From the Trenches: Striking a balance

Following a pretty rough 2005, HP Australia is now charged with the job of restructuring its channel rules of engagement and repairing relations with a handful of disgruntled resellers.
Byron Connolly Nov 30 2005, 11:02AM Hardware
The Last Word: Engulf and devour

The Last Word: Engulf and devour

As most resellers know, the only way you’ll ever make any real money in this game is when you sell the shop and move on.
Rabid Reseller Nov 23 2005, 2:34PM Strategy
Under the wire: Blump on a blog

Under the wire: Blump on a blog

I signed up for a weblog account the other day. That’s right, my first one. Tech-savvy journalists, you understand, are all meant to have them – indeed, we’re supposed to have had them for years.
Matthew JC Powell Nov 23 2005, 1:32PM Software
From the trenches: Goodbye to games?

From the trenches: Goodbye to games?

I don’t know about you, but this High Court ruling legalising mod-chips in games consoles puzzles me a bit.
Byron Connolly Oct 19 2005, 4:00PM Software
The Last Word: Call me anytime

The Last Word: Call me anytime

Here at Rabid Reseller we’re always looking at ways to improve our customer service, so it should be no surprise to discover that we’ve now got our very own call centre to handle our punters’ problems.
Rabid Reseller Oct 6 2005, 2:01PM Software
The Last Word: Well, I’ll be bloggered

The Last Word: Well, I’ll be bloggered

Lately our customers have all been carrying on about blogs. Yeah, that’s what I thought too, but they’re not talking about Dutch footwear, they’re talking about personal publishing -- whatever that is supposed to mean.
Rabid Reseller Sep 20 2005, 4:26PM Collaboration
ShadowRAM: Avnet blasts off!

ShadowRAM: Avnet blasts off!

Distributor Avnet last month used Sydney’s Luna Park as a backdrop to drum up some reseller support for Novell SuSE Linux and IBM open source solutions.
Staff Writers Aug 11 2005, 2:05PM Mobility
Under the Wire: Rock on

Under the Wire: Rock on

A couple of weeks ago, I intimated in this column that, following the finalisation of Microsoft’s settlement with IBM, Bill Gates went home to shake a sofa in hopes of finding US$775 million wedged amongst the cushions. I have to admit, dear readers, that this is not entirely true.
Matthew JC Powell Aug 10 2005, 1:57PM Strategy
Enterprise software wars

Enterprise software wars

Ah, that old direct versus indirect argument has reared its ugly head again.
Byron Connolly Aug 9 2005, 12:10PM Training & Development
Spies like us

Spies like us

We’ve been watching the news lately and there is this Chinese diplomat telling the government that he’s been spying on Australia and so have about another 1000 of his mates.
Rabid Reseller Jul 6 2005, 11:30AM Security

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