In a digital infrastructure modernisation bid, the New South Wales Department of Customer Service (DCS) has issued a tender seeking an Australian-based ICT supplier to host and support a suite of Matrix-based websites and applications for a three-year period.
Currently, the environment to be hosted and managed comprises 10 live domains, 24 active applications/subsites and an archive of 22 inactive sites.
Live domains include the Buy NSW government procurement site itself, among others such as the Office of Fair Trading, Revenue NSW and Greenslips.
The sites in question serve up millions of page views a year; Matrix DCS serves 60 million page views per annum.
Technical requirements include a 99.9 per cent uptime guarantee, with daily backups retained for 30 days.
An option to migrate the current enviroment to a Digital Experience Platform (DXP) solution will also be highly considered by the DCS.
Disaster recovery is critical, necessitating replication to a second Australian data centre with a maximum response and resolution time of 30 minutes.
Moreover, a selected supplier is expected to offer software licensing for an open-source content management system (CMS) and a search solution capable of indexing a minimum of 500,000 documents across all public sites.
Technical support must be provided 24/7 via an online ticketing help desk and phone, including a dedicated account manager, on-demand usage reports, regular system maintenance, automatic upgrades, security alerts and training services.
The tender further requires compliance with prescribed service levels, detailed performance targets, quality assurance programmes and adherence to contractual ICT framework terms for a three-year period.
Deadline for the tender is April 10 this year, with applications closing at 3 pm AEST.
An estimated decision date of September 19 has been set.
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