IPscape acquires VoxHero to drive AI voice customer experience

Australian AI-enabled cloud customer experience and contact centre technology provider IPscape has boosted its agentic AI capabilities with the acquisition of key software assets from VoxHero.

These assets have been rolled into the company's existing agentic AI technology platform to be launched through IPscape’s AI subsidiary, AI SCAPE.  

The addition of VoxHero’s software is designed to fast-track the company’s ability to provide agentic AI solutions. The organisation also said it has brought on a specialist team that has designed, developed and supported agentic AI voice offerings in live customer experience environments across APAC.

Along with software, the acquisition brings an established customer base across to IPscape, with proven agentic AI deployments in APAC environments, including in healthcare, education and professional training, marketing and retail.

The company said the VoxHero acquisition will enhance AI SCAPE’s ability to deliver the rapid deployment of AI agents, along with enterprise-grade reliability and security and innovation opportunities for channel partners.

“Agentic AI solutions are core to our AI SCAPE innovation strategy, and VoxHero has helped accelerate that trajectory” said Fiona Boyd, CEO of IPscape. 

“We have combined our core technology and team with VoxHero capabilities, to enable delivery of Agentic AI solutions for partners and customers across multiple geographic locations.  A key component of the AI SCAPE solution also enables a handoff between an AI agent and a “human in the loop”, bridging Agentic AI automation with human service.”

“VoxHero was built with clients, solving their operational problems.” said Ivy Majamin, founder of VoxHero and now product manager of AI SCAPE.

“Joining IPscape allows us to take those proven Agentic AI frameworks and scale them further - combining specialist AI delivery with IPscape’s deep CX expertise, technology and infrastructure experience, in addition to their distribution and partner reach.”