AnywhereNow partners with Meridian IT on Teams-native customer engagement

AnywhereNow has partnered with Meridian IT to deliver AI-powered customer engagement and contact centre capabilities within Microsoft Teams.

The partnership pairs Dialogue Cloud Neo - AnywhereNow's Microsoft Teams-native customer experience platform - with Meridian IT's contact centre architecture, implementation and managed services capabilities.

Meridian IT said it is deploying Dialogue Cloud Neo within its own service desk, giving the company firsthand experience of the platform before rolling it out to customers.

The two companies said they had already collaborated on client projects focused on transforming customer engagement using existing Microsoft Teams entitlements, covering solution design, deployment planning and the development of managed service offerings for ongoing optimisation.

The partnership will focus on expanding adoption of Dialogue Cloud Neo across the Microsoft ecosystem and developing service offerings to help organisations accelerate enterprise AI initiatives, the companies said.

"Dialogue Cloud Neo, combined with our managed services expertise, helps organisations simplify complex technology environments and put AI to work faster," said Kristy Sholett, vice president of the Collaboration Center of Excellence at Meridian IT Inc.

"Together with AnywhereNow, we're helping organisations modernise customer engagement without disrupting the way they work."

“Organisations are looking for ways to build richer customer engagement experiences while maximising the value of the technology investments already in place," Luke Orlandini, head of partnerships at AnywhereNow, said.

"Our partnership with Meridian IT combines Dialogue Cloud Neo's intelligent automation with the expertise and support required to accelerate transformation and bring the customer journey into the centre of the business."