Ingram Micro becomes PagerDuty's first Australian distributor

AI operations management firm PagerDuty has announced Ingram Micro as its first and only authorised distributor in Australia.

The strategic agreement will include PagerDuty leveraging Ingram Micro’s distribution network, Xvantage AI-driven platform and partner ecosystem to accelerate adoption of its AI-powered PagerDuty Operations Cloud platform.

Enterprise customers will also have access to PagerDuty technology integrated with complementary solutions across observability, IT service management (ITSM), security, DevOps and customer service solutions available within Ingram Micro’s portfolio.

As part of the distribution agreement, Ingram Micro will onboard PagerDuty into its Australia line card and cloud marketplaces.

Both companies will collaborate on partner recruitment and enablement. Solution bundling with adjacent technologies, including observability and IT operations management tools, will help enable partners to deliver integrated, best-in-breed solutions to their enterprise customers.

“Australia represents a high-growth, innovation-driven market where organisations are managing increasingly complex, always-on digital environments,” said Callum Eade, VP of sales, APAC at PagerDuty.

“By appointing Ingram Micro as our exclusive distributor in the region, we’re strengthening our commitment to partners and customers, delivering a scalable distribution model, deeper enablement and faster access to the PagerDuty Operations Cloud to help enterprises build resilience into their digital operations.”

"This relationship will allow us to build a partner community our customers can rely on - collaborating with trusted advisors who help enterprises design and operate resilient digital environments,” said Pip Health, channel and alliances lead, APAC at PagerDuty.

“Through Ingram Micro’s expansive network, PagerDuty can improve partner economics, accelerate deal velocity and help customers adopt PagerDuty’s leading incident management platform — building resilience, agility and confidence into mission‑critical operations.”

“PagerDuty’s leadership in AI-powered digital operations significantly strengthens our portfolio across observability, incident management, and DevOps," said John Brown, senior GM of strategy, AI and emerging vendors at Ingram Micro, said.

"Together with our Australian partners, we deliver resilient solutions that help local businesses minimise downtime and keep critical systems running reliably.”