It used to be only larger companies that really needed to worry about IT systems support. Ten or even five years ago most small businesses had relatively limited deployment of business applications and communications networks, such that even complete systems failure would be more of an inconvenience than a catastrophe. Not anymore.
With the increased reliance on everything from CRM and ERP systems to web-based applications and now the cloud, systems downtime can be very damaging if not fatal for small organisations.
Even so, few SMBs have the necessary resources to properly manage their systems themselves, and it is this gap which is creating lucrative new opportunities for Australian resellers.
Perth-based Leap Consulting is one of a small group of integrators at the vanguard of this emerging market. Honoured in last year’s CRN Top 50, the company enjoys growing revenue streams from its systems support business.
Providing the back-end for Leap’s service offering is software from US-based developer Kaseya, which is emerging as one of the world’s leading IT support platforms for companies large and small.
Taken from the language of the native American Sioux tribe, the word “kaseya” means to secure and protect. The company launched in Australia and New Zealand in 2006 and since then has managed to sign up more than 500 managed service providers including Leap.
Kaseya markets its next generation K2 framework as allowing partners to transition from the traditional “break-fix” approach to IT services towards offering a more comprehensive set of managed services.
With the break-fix model, companies really only have insight into the health of their IT systems once they actually fail. With managed services, however, they have the opportunity of virtually eliminating downtime for a fraction of what such services used to cost, while the reseller gets to establish an ongoing annuity.
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