Leap Consulting gets the jump

Bhana estimates that without Kaseya it would cost him possibly an extra $80,000 a year to offer the same level of service. “Before going with Kaseya we would have needed a full time junior on around $40,000, and possibly a second.” Now the company has one staffer spending about 30 percent of his time checking the incoming reports.

Before settling with Kaseya, Leap tried software from various vendors. “But we wanted something that was more scalable and reliable,” explains Bhana. “We wanted to take what we saw in the high end and bring it down.”

Bhana says these days most companies with 20 or more staff need a professional level of systems monitoring and remediation. “It’s just around that size IT forms enough of a requirement to have external level of service around monitoring because the cost of downtime is significantly larger.”

This translates into attractive opportunities for skilled integrators, especially given that while most companies appreciate the importance of reducing downtime, few have the sort of understanding to achieve this on their own.

Leap now derives around 45 percent of its revenue from managed services and has grown 20 percent year-on-year since signing on with Kaseya in 2006. Its net margin is around 10 percent, but the company expects that figure to double in the next few years.

Former IBM executive Dermot McCann came on board as managing director Kaseya Australia/New Zealand in February. He says the company is preparing to make a number of significant announcements at its global user conference scheduled for Las Vegas in May. Also due to be announced are innovations with regard to delivering and supporting Kaseya in the cloud. “Kaseya is releasing a steady roadmap of new technologies and has invested heavily in support,” McCann says.

Included on this roadmap, McCann says, are new solutions – both on-premise and cloud- based – aimed at improving the performance of applications and systems running on key mobile platforms. “We see that the need for better mobile management is becoming a reality and we have technology ready to help manage a multitude of mobile platforms,” he says, adding that key announcements are expected to be made in Q2.

Also in the offing from Kaseya are new modules addressing security concerns including anti-virus, anti-malware and data backup. A further string to the company’s bow, due to be detailed soon, is a module for helping companies managed things such as staff registration.

To date Kaseya has deployed about 250,000 agents [seats] in Australia via a client base of roughly 500 managed service providers. Worldwide, Kaseya engineers manage more than 3600 servers with 500,000 mailboxes, not including thousands of other machines.