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Brisbane VHA staff face redundancy or relocation

Brisbane VHA staff face redundancy or relocation

Around 125 staff offered payout or cooler climes.
Ben Grubb Aug 22 2009, 8:56AM Collaboration
Q&A: Avaya's Aussie MD talks with CRN

Q&A: Avaya's Aussie MD talks with CRN

Stays mum on Nortel acquisition.
Lilia Guan Aug 21 2009, 12:38PM Software
Tasmanian Government to fund VHA relocation

Tasmanian Government to fund VHA relocation

No more sunshine for Brisbane customer service staff.
Ben Grubb Aug 20 2009, 3:10PM Services
Telstra pays $100k fine for privacy abuse

Telstra pays $100k fine for privacy abuse

External call centre guilty of Do Not Call register breach.
Ben Grubb Aug 20 2009, 9:17AM Security
Smartphone call quality under the spotlight

Smartphone call quality under the spotlight

Apple iPhone performs best, but no handset comes out top in all tests.
Daniel Robinson Jul 9 2009, 9:30AM News
Smiles on dials as UC solution answers call

Smiles on dials as UC solution answers call

A growing real estate agency needed a better phone system, so ShoreTel threw them a line
Jenny Eagle Jul 8 2009, 3:28PM Collaboration
NSC deploys Verint for HCF

NSC deploys Verint for HCF

NSC Group has deployed Verint speech analytics within the contact centre of health fund, HCF.
Staff Writers Apr 1 2009, 9:35AM Collaboration
Security firms reflect on 10th anniversary of Melissa

Security firms reflect on 10th anniversary of Melissa

Notorious epidemic signalled a wake-up call to anti-virus companies and
hackers alike.
Phil Muncaster Mar 27 2009, 9:23AM Security
DiData to replace NSW DOCs's technology for $4.5M

DiData to replace NSW DOCs's technology for $4.5M

Dimension Data has signed a three-year, $4.5 million contract with the NSW Department of Community Services (DOCs) for a contact centre technology upgrade underpinning the agency's 'Helpline'.
Staff Writers Feb 5 2009, 2:38PM Services
CallTime Solutions provides Interactive Intelligence for Shoalhaven Council

CallTime Solutions provides Interactive Intelligence for Shoalhaven Council

Local IT service provider, CallTime Solutions, has been chosen to implement Interactive Intelligence's CIC, to Shoalhaven City Council.
Staff Writers Feb 4 2009, 4:47PM Software
Superpartners to deploy self-service to funds

Superpartners to deploy self-service to funds

Superannuation administrator Superpartners expects to automate up to 25 percent of support calls by rolling out a self-service portal to its fund clients from March this year.
Staff Writers Feb 3 2009, 8:23AM Software
Telcos the worst offenders for Do Not Call breaches

Telcos the worst offenders for Do Not Call breaches

Telcos trying to promote new phone plans and other related services accounted for over half of all Do Not Call Register complaints in the last 12 months.
Staff Writers Jan 16 2009, 8:10AM Collaboration
Contact centres urged to look offshore for staff

Contact centres urged to look offshore for staff

Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
Liz Tay Sep 16 2008, 7:44AM Training & Development
Telco, telesales staff face stiff competition for jobs

Telco, telesales staff face stiff competition for jobs

Telecommunications and telesales personnel are toughing it out finding jobs in the employment market, new data from Seek Intelligence reveals.
Staff Writers Sep 6 2008, 9:19AM Collaboration
Azurn's Merlin magic for call centres

Azurn's Merlin magic for call centres

Azurn International, a local Australian technology developer in the call centre market, will give resellers an opportunity to differentiate their offering by adding Web and telephony solutions.
Lilia Guan Jul 30 2008, 3:11PM Software
Opinion: Cold call

Opinion: Cold call

*ring-ring* *ring-ring* *ring-ring>*

Yates here.

Oh, hi there Ian, I hope you’re having a really nice day!
Ian Yates May 27 2008, 1:40PM Services
Opinion: Your call could not be connected

Opinion: Your call could not be connected

So, it’s official, Vodafone gets the Aussie iPhone contract. What that really means is when the iPhone finally reaches our shores it won’t work any place outside the capital cities and the odd stretch of highway in between them. Apple either doesn’t know or doesn’t care that the Vodafone network doesn’t work everywhere. I guess they’re used to that from their US experience. They probably think nobody’s network covers an entire country.
Ian Yates May 7 2008, 7:00AM Mobility
Contact centres: Evolution

Contact centres: Evolution

To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.
Liz Tay Apr 1 2008, 8:17AM Collaboration
ACCC ensures Commoditel corrects misleading call rate pricing

ACCC ensures Commoditel corrects misleading call rate pricing

Australian provider of pre-paid mobile telecommunication services, Commoditel has corrected call rates misrepresentation following intervention by the Australian Competition and Consumer Commission.
a Staff Writer Mar 5 2008, 11:44AM Mobility
Opinion: Is Touchbase implementing a new call centre for Kaz?

Opinion: Is Touchbase implementing a new call centre for Kaz?

Rumours are swirling in the industry that voice and data integrator, Touchbase has signed on to implement a call centre for Telstra’s services division, Kaz.
Lilia Guan Jan 17 2008, 3:39PM Collaboration

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