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Touchbase adds call recording deal to Austar contract

Touchbase adds call recording deal to Austar contract

Touchbase Australia has extended its multi-million dollar contact centre project for AUSTAR through a new deal to provide the television subscription operator with a call recording solution. The deal is in partnership with analytic software vendor, Verint.
Lilia Guan Jan 15 2008, 2:42PM Collaboration
Adam Internet to complete $1.5M call centre improvements by Christmas

Adam Internet to complete $1.5M call centre improvements by Christmas

With the festive season just around the corner, South Australian Internet Service Provider (ISP), Adam Internet, is dertmined to have its $1.5 million customer service upgrade completed before the holidays.
Staff Writers Dec 21 2007, 10:06AM Collaboration
Topfield supports ACCC

Topfield supports ACCC

ACCC's decision to revise its consumer policy framework gets the thumbs up from Topfield Australia
Staff Writers May 29 2007, 3:19PM Collaboration
Experts call for global IT security police

Experts call for global IT security police

Global force to deal with a global problem, says Kaspersky.
Matt Chapman Apr 26 2007, 3:45PM Security
Do Not Call register fears unfounded

Do Not Call register fears unfounded

Contact centre vendor, Aspect Software, has dismissed the current concern over the proposed national Do Not Call (DNC) register legislation as a “storm in a tea cup.”
Tim Lohman Jun 8 2006, 4:19PM Collaboration
Optus to establish Indian call centre

Optus to establish Indian call centre

Telco Optus this week confirmed plans to establish call centre operations in India.
Staff Writers Nov 18 2004, 12:00AM Collaboration
Local call centre operations ready to spend

Local call centre operations ready to spend

An industry-sponsored study has claimed the Australian call centre market is set for expansion, with 62 percent of local call centres signalling plans to increase operations in the next 12 months.
Fleur Doidge Oct 8 2004, 12:00AM Collaboration
Aust call centres will harness new tech

Aust call centres will harness new tech

Genesys talked up outsourcing, VoIP, speech recognition and self-service in contact centres in keynotes at its G-Force conference in Melbourne this week.
Claire Doble Jul 22 2004, 12:00AM Mobility
Microsoft sounds security call

Microsoft sounds security call

Microsoft recently launched two new security certifications and again pledged to make software patches easier to apply.
Staff Writers Jul 18 2003, 12:00AM Security

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