Westcon-Comstor launches APAC Designated Support Engineer program

Westcon-Comstor (Westcon), a global technology distributor specialising in cybersecurity, networking and hybrid cloud solutions, is expanding its regional customer support capabilities with the launch of its Designated Support Engineer (DSE) program across APAC.

Delivered through the APAC Technical Centre in Malaysia and India and designed to provide customers with a named, primary technical point of contact, the DSE program enables engineers to develop knowledge of each customer’s environment, configurations, and business and security priorities.
 
The company claims this engagement model helps reduce downtime and accelerate issue resolution, strengthen risk mitigation through proactive guidance and deliver ongoing value via knowledge sharing, troubleshooting support, and regular product and case reviews, while supporting improved lifecycle planning and greater product adoption over time.

Westcon‑Comstor introduced its APAC Support Centre of Excellence (COE) in Malaysia in 2020, followed by an expansion to India in 2024 and, earlier this year, the launch of a new COE in New Zealand.

Together, these COEs provide direct, localised technical support to end customers and partners, addressing concerns around post‑sales support across complex, multi-vendor environments in the region.

Backed by certified engineers, including certified specialists across cybersecurity, networking and cloud platforms, the APAC COEs provide coverage across a wide range of strategic technology partners such as Symantec, Carbon Black, Palo Alto Networks, Zscaler, VMware, AWS, and others.

Customers benefit from extended business hours, access to advanced engineering resources, and an integrated support experience that enables collaboration with vendor support tools, escalation pathways and expert teams.

“Our continued investment in regional Centres of Excellence and the launch of the Designated Support Engineer programme reflect Westcon-Comstor’s focus on delivering meaningful outcomes for both customers and vendors across the APAC region,” said Patrick Aronson, APAC EVP and CMO at Westcon-Comstor. 

“By combining local, highly experienced engineers with deep multivendor expertise and a proactive support model, we’re helping organisations reduce risk, resolve issues faster, and unlock greater value from their technology ecosystems – while reinforcing the success of our partners."