The 600-person Sydney operation Contact Centres Australia is the subject of an $11 million majority investment by an Indonesian telco looking to expand in Australia.
The deal gives Telkom Indonesia a 75 percent stake in the Surry Hills based company, which ranks the likes of Colgate, Rio Tinto, Pfizer Australia and Yellow Brick Road among its customers.
The Australian firm was started in 2002 and offers business process outsourcing. It owns two subsidiaries - Financial Information Service in Sydney and Contact Centres New Zealand in Wellington.
The majority acquisition is part of Telkom Indonesia's goal to become a "global force" in telecommunications, media and services. The company has had a presence in Melbourne since 2013 and operates in the US, Singapore Hong Kong, Taiwan, and several other Asian locations.
Telkom Australia CEO Siam Nugraha said the company reviewed "many investment targets" in Australia. "We intend to work with the CCA team to invest in the company’s ability to grow in the Australian and New Zealand market as well as export the way they do business to our other BPO operations in Indonesia," he said.
The founding partners of Contact Centres Australia will remain, and the company will continue to trade under the same name.
Director Peter Thomson said, “For our clients and staff this is very much business as usual."
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