TeamViewer inks partnership with ServiceNow

Digital workplace management firm TeamViewer has inked a partnership with ServiceNow.

Under the multi-year agreement, TeamViewer’s Digital Employee Experience and Remote Connectivity solutions will be integrated with the ServiceNow AI platform.

TeamViewer's solutions will be available as a packaged add-on to ServiceNow customers worldwide, supported by implementation and channel partners.

The two companies will assign sales and marketing resources to pursue a global go-to-market motion across IT Service Management, Field Service Management, and Customer Service Management.

The partnership agreement also includes plans to explore deeper integrations and innovation with the intent to expand to new use cases and markets.

By integrating TeamViewer’s endpoint technology with the ServiceNow AI Platform, customers can extend their enterprise IT operations from manual intervention toward autonomous management with end-to-end agentic workflows, the companies claimed.

"The future belongs to organisations that can sense, decide, and act in real time," said Bill McDermott, chairman and CEO of ServiceNow.

"By integrating ServiceNow's AI control tower for business reinvention and TeamViewer’s endpoint capabilities, we're closing the loop from insight at the edge to outcomes at scale. Together, we are unlocking autonomous operations, accelerating productivity, and delivering a new era of agentic business."

"ServiceNow is one of the foremost AI companies in the world and has chosen TeamViewer as a key strategic partner to deliver on its vision of agentic business," said Oliver Steil, TeamViewer CEO.

“This is a testament to our leading technology, unique data foundation, and strong innovation roadmap. Together, we intend to make the combined offering indispensable to how the world's largest enterprises run, secure, and automate their operations. It is a partnership built to scale."