ServiceNow has unveiled its new Zurich platform release, which claims to deliver faster multi-agentic AI development, enterprise-wide AI platform security capabilities and reimagined workflows.
New intelligent developer tools aim to enable secure 'vibe coding' with natural language for enterprise app creation, with the company's Build Agent handling the design, build, logic, integrations, testing, and governance capabilities.
Every app also comes with audit trails, security, and compliance built in.
Zurich also introduces new built-in AI platform security capabilities, intending to make it easier to protect sensitive information, govern integrations and manage growing AI footprints.
The new ServiceNow Vault Console provides a guided experience to discover, classify, and protect sensitive data across workflows. The console also offers recommendations for protecting newly discovered sensitive data, along with customisable dashboards to monitor key metrics.
Machine Identity Console addresses the need for integration security with enterprise- grade authentication and authorisation, delivering control over bots and APIs.
This console gives platform teams visibility into all inbound API integrations using machine identities such as service accounts and keys, flags outdated or weak authentication methods, and provides steps to strengthen security. If an integration is using basic authentication or hasn’t been active in 100 days, the console spots it and helps resolve it.
These new security features in Zurich build upon ServiceNow’s AI Control Tower, announced in May 2025, which provides enterprise-wide visibility, embedded compliance, and end-to-end lifecycle governance for agentic AI systems.
Agentic playbooks and unified platforms
The introduction of autonomous workflows with Zurich intends to turn data into action through agentic playbooks, offering the flexibility to apply AI and human input in workflows where and when it's needed for greater control and efficiency.
A traditional playbook is a structured sequence of automated steps based on predefined business rules and processes. Agentic playbooks are claimed to amplify this model by embedding AI into the trusted framework.
The ServiceNow Zurich platform release also seamlessly combines Process and Task Mining insights within a unified platform.
These new capabilities give organisations an end-to-end understanding of how work gets done- revealing where human expertise is essential, and where AI agents can deliver the greatest impact, with process intelligence built directly into the platform.
Amit Zavery, president, chief operating officer and chief product officer at ServiceNow, said Zurich marks a turning point for enterprise AI.
"ServiceNow is delivering multi-agentic AI systems in production that are not just powerful, but governable, secure, and built for scale,” he said.
“We are transforming the enterprise tech stack to be AI-native - from autonomous workflows that act on data with precision, to developer tools that democratise high-velocity innovation. With built-in controls for security, risk, and compliance, we’re helping organisations move beyond experimentation and into a new era of intelligent execution.”
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