One NZ selects Rimini Street to support Oracle systems

Rimini Street will now be looking after New Zealand telco One NZ’s Oracle systems, allowing the company to redirect investment and talent towards modernisation and AI initiatives.

One NZ has a 2 million-strong customer based across the land of the long white cloud, providing them with mobile, broadband and satellite solutions.

As part of its transformation journey, the telco sought a strategic partner to support and stabilise its complex Oracle estate, including Siebel CRM, Oracle Database and other Oracle applications.

As a result, One NZ will now rely on Rimini Support for Oracle to maintain and optimise its core back-end platforms across the application, database and infrastructure layers, ensuring performance and reliability without the need for upgrades, migrations or replatforming.

One NZ has also completed a transition of its mission-critical core billing engine to a new hardware platform with the help of Rimini Street. By digging into complex issues across the application, database and technology layers, Rimini Street helped stabilise the billing environment in production and pave the way for a disruption-free rollout.

“I’ve had great success with Rimini Street from my previous organisation, and so when I sought out a partner to support our Oracle systems, they were the first call I made,” said Adrian Albuquerque, CIO of One NZ.

“As we plan and execute our AI-driven transformation, keeping our systems secure, stable and operational is essential. Rimini Street makes that possible and gives us confidence and bandwidth to focus on what’s next.”

Albuquerque added that Rimini Street’s support for One NZ’s Oracle systems has freed up staff to focus on new skills, new technologies and new opportunities, such as opening up a SpaceX-based satellite service.

“This would not have been possible if my team were stuck resolving issues,” he said.

“We’re proud to serve One NZ to strengthen their ability to serve its millions of customers across New Zealand,” said Nancy Lyskawa, EVP and chief client officer, Rimini Street.

“Whether it’s keeping Oracle systems running strong, protecting business uptime, solving complex technical challenges, or providing vendor-agnostic guidance, at Rimini Street, we stand behind our promise that ‘We’ll Get You There’.”

Rimini Support includes named, dedicated Primary Support Engineer (PSE) with ERP expertise, backed by a global team of hundreds of engineers averaging 15 years of experience, along with guaranteed 10-minute response time for priority cases, delivered on average in less than 2 minutes, 24/7/365.

Among its other claimed benefits are proprietary AI technology for faster, proactive case resolution; operational savings of up to 90% annual support costs compared to traditional vendor support; and guaranteed up to 15 years of support availability.