The National Gallery of Australia has issued a request for quote for a partner to help implement recommendations from a review of its ICT Service Management (ITSM) tool Halo.
Applications close on December 18 and the initial contract is for six months. There is provision for two six-month extensions.
The partner will need knowledge and experience in the Gallery’s current tool set, and will need to work with the gallery’s IT Service Management team, the RFQ states.
The partner will need to provide their own expertise and experience to maximise the gallery’s use of the tool and help it deliver an “efficient and consistent approach to service management”.
The gallery’s use of its ITSM tool is “generally low, with much of the handling of requests being performed manually”.
The gallery has limited ability to gain insight into the volume and nature of requests. Decision makers haven’t had visibility of information about the effort associated with service delivery.
The Gallery recently commissioned an independent review of the tool’s configuration and use. This highlighted features and functionality that can assist in addressing the need for better insights, as well as automation of workflow and self-service to improve the speed at which services can be delivered, as well as provide a better experience for our staff and ICT users.
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