IPL adds New Media Software to distie portfolio

The agreement will see the value added distributor supplying New Media Software’s Adaptive series of software products.

The Adaptive product integrates phone and computer systems to increase efficiency and extend functionality for the contact centre. The products are available for individual purchase or as a complete suite in the form of the Adaptive ContactCentre integrated solution.

Phill McGowan, managing director of New Media Software, said the agreement will help the company achieve a greater share of the Australian market.

“We are delighted to be working with IPL Communications in one of our key international markets. IPL bring a wealth of talent and experience to play in the distribution of our products and we are confident that their business partner support programs and activities will ensure our Adaptive Series of products gains market share,” he said.

According to Paul Scanlan, general manager of IPL Communications, the addition of New Media Software will enable IPL's partners to benefit from an even greater range of telecommunication products.

“IPL Communications always endeavours to deliver best of breed communications solutions to allow our partners to deliver the best offerings to their customers,” he said.

“The NMS Adaptive suite allows organisations to streamline their contact centre operations by harnessing the operational efficiencies that integrating phone and PC systems allows. We feel that this is a strong fit with our existing offerings.”