Geared towards contact centre reseller and customer IT engineers, the two week course replaces training formerly held in Kuala Lumpur and the US.
Those who complete the programme, which includes topics on VoIP, become Interaction Centre Certified Engineers.
Brendan Maree (pictured), country manager, ANZ & Pacific, said the certification helps to foster stronger relationships with their channel partners.
“Local training will now enable us to further assist our partners to succeed and follows a recruiting drive earlier in the year for new channel partners committed to offering our contact centre automation, enterprise IP telephony, unified communications, self-service automation and SIP-supported VoIP solutions,” said Maree.
September courses are being held in Sydney from 1-12 September, with additional certification classes in November.
IP provider launches certification training
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