ConnectWise unveils predictive intelligence operational platform

ConnectWise has launched what it's claiming is the ConnectWise Platform, an AI-native operational platform that unifies PSA, RMM, cybersecurity, automation, orchestration, agentic AI, and an open ecosystem into a single intelligent execution layer for managed services.

The ConnectWise Platform integrates PSA and service operations; RMM and endpoint telemetry; cybersecurity operations; native agentic execution and AI assistants; workflow automation and orchestration; intelligent remediation; operational intelligence; and third-party ecosystem integrations.

The company’s 'Predictive IT' strategy aims to accelerate a fundamental shift from reactive IT management to intelligent operational execution, providing a path between what it describes as the manual MSP model of the past and the AI-native operating model of the future.

ConnectWise emphasised that the company is currently focused on what it defines as 'Phase 2' of the Predictive Intelligence maturity journey, operationalising AI and extending workforce productivity through intelligent copilots, automation, orchestration, and workflow intelligence.

The later phases of the journey - including fully autonomous operations and predictive optimization - represent the company’s long-term vision for how managed services will evolve over the coming years.

Manny Rivelo, CEO of ConnectWise, said for decades, MSPs and IT teams have been forced to scale through labor-intensive operations and disconnected systems, but now ConnectWise is fundamentally changing that operating model.

"We are building the first purpose-built MSP System of Action — integrating PSA, RMM, workflow orchestration, security, automation, native agentic AI, and an open ecosystem into one intelligent platform designed to help MSPs move from reactive support to Predictive Intelligence," he said.

“Today, the industry is still in the early stages of the transition from reactive operations to intelligent execution – that’s Phase 1. With our latest innovations, we believe ConnectWise will enable our customers to enter Phase 3 of the journey, where AI moves beyond isolated use cases and begins coordinating, automating, and executing operational work across the business.

"The autonomous and predictive future is coming, but we want to be thoughtful and credible about where the market is today versus where it’s headed.”

General availability lands at the end of June.