Case study: ITT Communications deploys ShoreTel UC system to Brisbane real estate agency

The deployment has created an estimated 30 percent savings for Harcourts on its monthly telephony calls and maintenance, as well as moves, adds, and changes (MAC).

The ShoreTel leading-edge UC system was rolled out to 60 employees at its three-branch real estate and property management business and has created the scalability to support the company’s growth plans.

The deployed ShoreTel UC system comprises ShoreGear 40/8 and ShoreGear 90 BRI switches as well as 61 ShorePhone IP560 and IP212 telephones.

The solution enables Harcourt’s Blue Realty to increase productivity and provide improved mobility for its sales consultants, who typically work from different locations.

The single image ShoreTel UC system also allows the realtor to add-on additional users - up to 10,000 on a single system - at no cost, apart from the costs of telephones, and with minimal handling fees.

According to Hamish Haggitt, principal of telephony specialists, ITT Communications, the estimated 30 percent savings in call costs and maintenance made the ROI for the ShoreTel system a compelling business case.

“An additional bonus has been the productivity lift, free inter-branch call costs, and an easy-to-use, flexible telephony system that works for users,” said Haggitt.

“Harcourts has a significant resource that will promote its growth into the future.”