Arrow Electronics launches AI assistant

Arrow Electronics has launched a Microsoft Azure-powered AI assistant designed to help channel partners manage their cloud business more efficiently.

Dubbed ArrowSphere Assistant, Arrow said the AI tool streamlines workflows to help partners make faster decisions, identify focus areas in their daily cloud interactions and offer better cloud service delivery.

The assistant also generates reports, offers recommendations, creates communications and delivers insights into new business opportunities.

ArrowSphere Assistant early access is available to ArrowSphere Cloud users by request.

“We’re providing a tool that can reshape how our channel partners comprehend and manage their cloud business and those of their customers,” said Eric Gourmelen, vice president and CTO of ArrowSphere at Arrow.

“ArrowSphere Assistant capitalises on the power of generative AI technology combined with the robust business data in ArrowSphere Cloud, to provide unprecedented quality of answers to channel partner inquiries.”

Arrow said it worked with Microsoft to adapt ArrowSphere's underlying technology to address partners’ toughest business challenges. 

The tool helps identify business opportunities by offering daily business updates and guidance on where to gain cloud efficiencies.

It combines with the ArrowSphere Cloud security dashboard to provide security intelligence and remediation recommendations.

ArrowSphere Assistant also helps with finance operations by consolidating consumption figures, breaking down billing statements and providing calculation explanations. 

“Arrow continues to demonstrate leadership by creating innovative distribution offerings to enable their partners to achieve business excellence and deliver customer success,” said Microsoft chief partner officer and CVP Nicole Dezen.

“The AI-powered assistant in ArrowSphere Cloud is a game-changer for those managing cloud services. It drives great efficiencies and profitability in minutes instead of weeks or months.”

IDC's director of software channels and ecosystems Paul Edwards said “it's great to see a tool like this offered on a distribution platform. The functionality is impressive."

"With ArrowSphere Assistant, channel partners should be able to recognise operational performance gains, and potentially drive more business opportunities.”