Managed service providers are navigating a rapidly changing market as customers demand more from their technology partners, while AI, automation and increasing competition reshape how MSPs operate and grow.
For MSPs, the challenge is balancing efficiency and profitability with the need to differentiate their services and demonstrate greater value to customers. As technology continues to evolve, providers are also looking for new opportunities to strengthen their business models and expand their offerings.
These issues will take centre stage at the upcoming MSP Index Roadshow, coming to Perth on Tuesday, December 1 at QT Perth.
Register to attend the MSP Index Roadshow Perth.
The event will bring together managed service providers and technology industry leaders to explore the latest findings and trends shaping the Australian MSP market in 2026.
The first panel, SMB Profitability, will examine what is driving profitability for MSPs, including business models, specialisations, automation and the growing role of AI. The discussion will explore where new opportunities are emerging and how providers can improve efficiency, manage costs and strengthen their business models.
The second panel, MSP Differentiation, will look at how providers are standing out in an increasingly competitive market. Industry leaders will discuss how MSPs are strengthening their value propositions, positioning their businesses and creating new opportunities for growth.
The afternoon will also feature fireside chats with industry leaders, providing practical perspectives on the opportunities and challenges facing managed service providers.
The MSP Index Roadshow is part of the broader MSP Index program, which analyses the Australian MSP landscape, including provider maturity, offerings, partnerships, opportunities and challenges.
The event will bring together MSP peers, technology providers and industry leaders, with a dedicated networking session providing an opportunity to continue the conversation and share experiences.
The MSP Index Roadshow Perth will take place on Tuesday, December 1 from 3:00pm to 6:30pm at QT Perth, 133 Murray Street, Perth WA 6000.
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