Clients outsource to MSPs so they can focus on core business: Sliced Tech

With Sliced Tech chief executive Jason McClure.

What infrastructure or cloud vendors underpin your managed services offering?

Sliced Tech uses Dell, Fortinet, Microsoft, Commvault, Splunk, Accelerite, Citrix, VMware, RSA, AWS, Red Hat and Oracle, among others.

What remote monitoring and management vendors do you work with?

Pingdom.

What ITSM vendors do you work with?

Sliced Tech works with an Agiloft partner to deliver its service desk requirements.

When did your company first get involved in this area?

Sliced Tech has been delivering managed services enabled by cloud since 2011 to commercial and government enterprise customers. We’ve done this both directly and indirectly through partners.

What distributors do you use to support your managed services offering?

Dicker Data, Rhipe Australia, Westcon Group, DNA Connect and Arrow ECS Australia.

Can you tell us about any recent work you’ve done?

We were recently awarded a $5 million IT hosting contract with the Clean Energy Regulator. Under this contract we will provide professional services that encompass project management, architecture, engineering and security. We will also provide government community cloud services using our existing infrastructure.

What is driving customers towards managed services?

Customers are seeking to not focus on things that are not their core business. They also want to leverage the benefits of agility and flexibility offered through delivery of IT-as-a-service. Customers are seeking to remove assets from their balance sheet and transfer the risks associated with capacity planning to the managed services partner where possible.

Managed services is…?

Managed services is evolving to a situation where customers require delivery “as-a-service”, where the supplier has all responsibility for the planning and delivery against the customer's business outcomes or requirements.