telecommunications

NBN Co boosts SLAs for business

NBN Co boosts SLAs for business

One hour response, 12-hour restoration time to services for $15.
James Hutchinson Nov 9 2011, 7:54AM Collaboration
iiNet takes BoB Squad to Sydney, Melbourne

iiNet takes BoB Squad to Sydney, Melbourne

Mobile helpdesk heads east.
Brett Winterford Oct 26 2011, 8:08AM Services
ACMA strikes expand to policy, admin staff

ACMA strikes expand to policy, admin staff

Push for 10.5 percent pay increase.
James Hutchinson Oct 26 2011, 8:07AM Services
Exclusive: Vodafone plans cross-platform support

Exclusive: Vodafone plans cross-platform support

Aims to mend customer service.
James Hutchinson Oct 26 2011, 8:02AM Software
Alcatel-Lucent sells Genesys for $1.5b

Alcatel-Lucent sells Genesys for $1.5b

Sells subsidiary for the same price it paid.
James Hutchinson Oct 24 2011, 7:55AM Services
ACCC deal approval 'in Telstra's hands'

ACCC deal approval 'in Telstra's hands'

'No guarantees' on meeting deadline.
James Hutchinson Oct 20 2011, 3:00PM Collaboration
Telecom NZ agrees to $24m settlement

Telecom NZ agrees to $24m settlement

Incumbent rushes record settlement ahead of shareholder vote.
Juha Saarinen Oct 16 2011, 10:14PM Finance
Wholesale talks stall Telstra, Optus NBN pricing

Wholesale talks stall Telstra, Optus NBN pricing

Trial agreement extended until December.
James Hutchinson Sep 30 2011, 2:18PM Collaboration
Telstra avoids LTE premium pricing trap

Telstra avoids LTE premium pricing trap

Analysis: Ball is in rivals' court.
David Kennedy Sep 30 2011, 2:16PM Collaboration
Turnbull, Google butt heads on fibre benefits

Turnbull, Google butt heads on fibre benefits

Gigabit applications coming, search giant claims.
James Hutchinson Sep 29 2011, 6:33AM Collaboration
Telstra goes live with LTE

Telstra goes live with LTE

Readies 4G-capable tablet.
James Hutchinson Sep 27 2011, 2:35PM Mobility
ACMA slaps Telko for privacy breach

ACMA slaps Telko for privacy breach

Service provider's call centre runs foul of Do Not Call register.
Allie Coyne Sep 27 2011, 1:09PM Services
Retail internet costs fall 5 percent

Retail internet costs fall 5 percent

Mobile costs increase.
Staff Writers Sep 26 2011, 7:29AM Finance
Brisbane drops residential fibre project

Brisbane drops residential fibre project

Updated: Scales back greenfields requirements.
James Hutchinson Sep 26 2011, 7:25AM Collaboration
ACCC revises mobile termination prices

ACCC revises mobile termination prices

To Telstra's benefit, Vodafone warns.
James Hutchinson Sep 23 2011, 1:37PM Collaboration
Anittel pulls out the chequebook, again

Anittel pulls out the chequebook, again

Peter Kazacos expects the acquisitive reseller to be back in black in a year, plans more buys.
David Binning Sep 21 2011, 3:09PM Sales & Marketing
iiNet acquires Melbourne ISP Supernerd

iiNet acquires Melbourne ISP Supernerd

Begins migration of 4000 customers.
James Hutchinson Sep 21 2011, 7:15AM Strategy
NBN planner warns interconnect regulations will weaken network

NBN planner warns interconnect regulations will weaken network

Single vulnerabilities could trigger domino effect.
James Hutchinson Sep 16 2011, 2:06PM Collaboration
ACCAN experiments with private funding

ACCAN experiments with private funding

Seeks life after contract.
James Hutchinson Sep 12 2011, 6:36AM Services
NBN Co assigns Victorian, WA builders

NBN Co assigns Victorian, WA builders

Contracts for South Australia, Darwin yet to be sealed.
James Hutchinson Sep 6 2011, 2:14PM Collaboration

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