australian communications and media authority

ACMA warns telcos for failing to join ombudsman scheme

ACMA warns telcos for failing to join ombudsman scheme

Four telcos failed to provide proper services to customers.
Amelia Norris Sep 28 2022, 3:51PM Telco
Red Telecom fined $450k over unpaid complaint payments

Red Telecom fined $450k over unpaid complaint payments

Taken by ACMA to Federal Court in 2019.
Nico Arboleda Jul 13 2022, 7:28AM Telco
Govt agencies form Digital Platforms Regulators Forum

Govt agencies form Digital Platforms Regulators Forum

To support information-sharing and regulatory coordination.
Jeremy Nadel Mar 11 2022, 11:40AM Digital
New telco industry code will combat transaction fraud

New telco industry code will combat transaction fraud

Introduces stronger customer authentication measures.
Ben Moore Oct 13 2021, 10:19AM Security
ACMA hauls Sydney-based Red Telecom to court

ACMA hauls Sydney-based Red Telecom to court

Over outstanding complaint resolution payments.
Nico Arboleda Jan 28 2020, 5:08PM Telco
ACMA fines Exetel for late complaints reports

ACMA fines Exetel for late complaints reports

Cops $12,600 for third late-lodging incident.
Nico Arboleda Dec 17 2019, 9:39AM Telco
Telstra to refund excess usage fees to some customers

Telstra to refund excess usage fees to some customers

Failed to send excess usage notifications to 150k customers from 2013 to 2019.
Nico Arboleda Nov 27 2019, 11:34AM Telco
iiNet ordered to audit systems after NBN migration bungle

iiNet ordered to audit systems after NBN migration bungle

Or risk facing court proceedings and up to $10m in fines.
Nico Arboleda Nov 26 2019, 10:42AM Telco
Telstra formally warned over mobile tower builds

Telstra formally warned over mobile tower builds

Allegedly did not consult nearby residents.
Nico Arboleda May 27 2019, 10:45AM Telco
Telstra audited for priority assistance breaches

Telstra audited for priority assistance breaches

Following two customer deaths last year.
Nico Arboleda Oct 8 2018, 2:15PM Telco
Telcos face $10m fine for breaching NBN migration rules

Telcos face $10m fine for breaching NBN migration rules

Telcos required to provide customers with service information.
Nico Arboleda Aug 22 2018, 4:05PM Telco
ACMA warns of fake Optus emails

ACMA warns of fake Optus emails

Scammers claiming to be Optus are phishing for credit card info.
Nico Arboleda Aug 13 2018, 5:06PM Security
Complaint-handling rules on telcos kick in next month

Complaint-handling rules on telcos kick in next month

ACMA cracks down on customer dissatisfaction.
Nico Arboleda Jun 7 2018, 4:53PM Telco
Telco alliance raises concerns with new NBN migration rules

Telco alliance raises concerns with new NBN migration rules

Communications Alliance says some rules may distract from migration.
Nico Arboleda May 18 2018, 11:37AM Telco
ACMA drafts new rules for NBN migration

ACMA drafts new rules for NBN migration

Sought improvements in service continuity and providing critical information.
Nico Arboleda Apr 10 2018, 4:48PM Telco
NBN telcos fall in line with critical information

NBN telcos fall in line with critical information

Just three telcos out of 131 received warnings from regulator.
Nico Arboleda Apr 4 2018, 6:56AM Telco
Melbourne cybersecurity firm acquired for up to $5m

Melbourne cybersecurity firm acquired for up to $5m

[Updated] Acquisition did not proceed after failing to meet conditions.
Nico Arboleda Jan 10 2018, 3:50PM Security
NBN activations almost tripled since 2016: ACMA

NBN activations almost tripled since 2016: ACMA

Investments in mobile networks surge to meet download demands.
Nico Arboleda Dec 8 2017, 12:13PM Networking
ACMA warns telco over unauthorised charges

ACMA warns telco over unauthorised charges

Second warning for iTalkBB Australia.
Brendon Foye Nov 10 2017, 11:40AM Telco
TPG fined $360k for spamming customers

TPG fined $360k for spamming customers

Telco did not properly unsubscribe customers in April.
Nico Arboleda Nov 3 2017, 9:57AM Telco

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