Victorian aged care provider mecwacare taps Cognizant for Salesforce and Workday project

Victorian aged care and community services provider mecwacare has enlisted Cognizant to help with its digital transformation.

mecwacare stated that the new multi-year relationship aims to drive innovation and enhance the experiences of the not-for-profit's workforce, clients and their families.

It aims to modernise mecwacare's existing enterprise applications and its fragmented IT systems, optimising service delivery and “enabling a future powered by deep data, analytics and AI”.

Cognizant will implement a single integrated platform across mecwacare's full range of services to optimise operations and facilitate person-centred care.

The platform, “powered by” integration of Salesforce and Workday, aims to “will innovate service delivery and people experience, supporting mecwacare’s clients to age in place while receiving tailored and quality care,” the company announced.

Data and analytics will enable mecwacare employees to “make informed decisions at the point of care to enhance both care delivery and operational efficiency.”

“This ambitious project underscores mecwacare’s commitment to creating a client and workforce experience that builds on our 65-year heritage and enables us to respond to the changing needs of those we serve as an industry,” stated Anne McCormack, CEO of mecwacare. 

“We believe that by embracing digital transformation, we will gain the data and insights to enable us to deliver even more outstanding and personalised care, better understand the journey of our clients, improve the training and work experience for our staff, and enhance our overall operational effectiveness,” McCormack added.

“This collaboration is a testament to mecwacare's commitment to addressing the growing needs of their clients and families,” Cognizant head of Asia Pacific and Japan Jane Livesey said.