DXC Technology launches AI-native workplace services offering

DXC Technology has launched DXC Workplace Services, an AI-native managed workplace offering the company said is designed to improve employee productivity and reduce IT operational complexity for enterprise customers.

The offering is underpinned by DXC OASIS, DXC's intelligent orchestration platform, which the company said uses agentic AI workflows to connect existing workplace tools, devices and services rather than adding new ones.

DXC said the offering is aimed at organisations running fragmented tools and reactive IT support models. DXC Workplace Services applies what the company describes as experience design principles from the outset, with AI agents and DXC staff delivering support across employees' preferred channels - email, chat or voice.

According to DXC, the offering is built on three principles: experiences aligned to existing employee workflows, orchestration across current technology investments, and agentic AI combined with human expertise to anticipate and resolve issues proactively.

DXC claimed the approach can deliver a 40% reduction in operational complexity, 60% fewer service desk calls, resolution of 50% of device issues before employees notice them, and more than 15 hours of productivity returned to each employee per month.

The company did not specify the basis or time frame for these figures.

"Enterprises should not have to choose between advancing business priorities, improving IT efficiency, and delivering a stronger employee experience," said Kelly Candler, global offering lead for workplace and business process services at DXC Technology.

"We designed DXC Workplace Services to help organisations achieve these objectives simultaneously by aligning workplace experiences to how employees work, reducing friction both within and across employees’ workplace environment to facilitate a seamless, wholistic experience."