Symbio launches automated PBX migration tool

Symbio has launched an automated Private Branch Exchange (PBX) migration tool developed in partnership with Sampli AI, promising to cut voice customer migration times from weeks or months to as little as five to 15 minutes.

The platform is a white-label, API-integrated migration tool that automates transitions between PBX systems while maintaining real-time human oversight.

It separates access between wholesalers, resellers and end customers, and also functions as a customer onboarding and operational management engine, helping providers standardise how voice services are deployed and managed.

Symbio claimed the tool delivers a 70 to 90% reduction in migration effort and delivery timeframes compared with traditional manual provisioning and configuration work.

Symbio plans to extend the platform to support a broader range of PBX and Unified Communications as a Service (UCaaS) environments over time.

"Where previously a customer with 200 or 300 handsets would have to manually and individually configure each service, the platform's automation is a game-changing development for Voice and, importantly, for our wholesale partners," said Jon Cleaver, executive general manager of customer (wholesale) at Symbio.

Zachery Crofts, founder and chief executive of Sampli AI, said the partnership with Symbio demonstrates what happens when deep telecommunications expertise is combined with AI-driven SaaS and operational automation

"Together, we're creating a practical pathway for providers to modernise customer estates, accelerate transformation and unlock new service opportunities in the new AI-driven intelligent voice world," Crofts said.