Sunshine Coast Council seeks supplier for PCaaS transition

Sunshine Coast Council has issued a tender that will see it transition its PC fleet from traditional hardware procurement to a fully managed service model

This managed service, Council said, encompasses PC as a Service (PCaaS), where the supplier takes responsibility for the supply, service costs, pre-deployment and deployment, lifecycle management and disposal of its end-user computing devices.

Council has an ongoing requirement to replace and refresh end-user computing devices including laptops, desktops, workstations, tablets, and associated peripherals. The current main fleet comprises approximately 2,000 devices (laptops/desktops) across Council facilities..

The scope of the contract for PCaaS covers the complete device lifecycle, including hardware supply, service cost, pre-deployment and deployment, support and maintenance including helpdesk, as well as lifecycle management and end of life asset return, destruction and disposal.

Council currently uses SCCM task sequence imaging, however, is working towards a Windows Autopilot Deployment. It is anticipated the Windows Autopilot Deployment will commence during the term of the contract, and the successful supplier would have to either be a Windows Autopilot Deployment Partner or commit to obtaining Partner status at award.

The successful supplier needs to provide a transition-in plan as part of the tender.

This must consider all relevant aspects for a successful transition from the current model to PCaaS including stakeholder engagement workshops; a proposed timeline to commence delivering the PCaaS; risks and mitigation strategies; and training for IT support staff.

The initial term of the contract will be for a period of four years, with four possible 12 months extension options.

The tender closes at 12:00PM on 9 July 2026.

Earlier this year, Council released a tender to engage an MSSP to deliver a 24x7 hybrid SOC capability.