Services Australia tenders for Intelligence and Investigations Management System

Services Australia (the Agency) has released a tender for a commercial off-the-shelf Intelligence and Investigations Management System (IIMS) for managing intelligence and investigation workloads with minimal configuration.

A Security Risk Management Review (the Review) was initiated by Minister Bill Shorten on 24 May 2023 following an incident on 23 May 2023, at the Airport West Service Centre in Melbourne where a staff member was seriously injured by a customer.

The Review was undertaken by former Chief Commissioner of Victoria Police, Graham Ashton AM APM. Ashton completed the Review in July 2023 and provided a final report with 44 recommendations.

Recommendation 20 stated that the functions of the Agency’s Security Branch should be enhanced so it can manage business as usual (BAU) security and safety requests, respond immediately to customer aggression incidents as they occur and engage with law enforcement agencies.

To deliver on this recommendation, the Agency is seeking an IIMS that will provide an integrated framework for managing intelligence and investigations, information management, task management, intelligence analysis, reporting, auditing, document creation, information disclosure, and brief of evidence creation and dissemination.

Through integration with core Agency systems, the IIMS will consolidate essential customer protected information with information from third party sources including law enforcement and open-source intelligence, enabling security intelligence and investigation teams to efficiently track matters from commencement to completion.

The IIMS will also manage workflows, task Personnel, and deliver intelligence and investigation products to both Agency and external customers.

The IIMS is to be delivered and tested by the successful Tenderer in time to support a go-live date of 1 July 2026

The expected contract term is two years from contract execution, with a one year extension option.

The tender closes on 4 February 2026 at 2:00 pm (ACT Local Time).