Pia appoints Gerwai Todd as its new CEO

AI automation company Pia has announced the appointment of Gerwai Todd as its new CEO, replacing the outgoing Christian Pacheco.

Pia offers an AI-led automation platform that helps managed services providers (MSP) improve efficiency, ticket management and customer service.

Todd will take up the CEO position while also continuing to serve as CEO of MSP meeting scheduling solution vendor TimeZest, where he has held the position since April 2020.

While maintaining dual leadership roles, Pia and TimeZest will remain separate companies, supported by their respective executive leadership teams.

"I am proud to join Pia, which has set the standard as the trailblazer in MSP AI-led automation," Todd said.

"What they have achieved over the last 18 months since launch is nothing short of phenomenal, and I look forward to working with existing partners, contributing to, and leading the next phase of the company's growth, as we continue to mature as a platform, and as a business."

On the appointment of Todd, Pacheco stated that while he is proud of what the company has achieved over the last 18 months, with most partners now being based in North America, the time was right to appoint the company's most senior leader in the US.

"What Gerwai brings to the table is unparalleled experience in growing and scaling a business, but not only that, given our history of being born and bred out of an MSPs for MSPs, Gerwai understands the challenges that MSP owners face and how they can benefit from automation," Pacheco said.

"We spent a considerable amount of time searching for the right leader to take Pia forward, and in Gerwai we have found a natural fit with his experience and vision. I'm excited for what we can achieve with him at the helm."