NetIQ signs up CSC and RMIT for VoIP solution

CSC and the Royal Melbourne Institute of Technology (RMIT) have both begun implementations of NetIQ AppManager as part of their IP Telephony rollouts.
 
RMIT will use NetIQ AppManager to support 7,500 phones across all of its campuses, while ICT solutions company, CSC will use NetIQ AppManager to strengthen the networks of its VoIP customers.
 
Boris Ivancic  regional director NetIQ's APAC said businesses in Australia and New Zealand have become significant users of VoIP technology during 2009.
 
"We've noticed that the market for VoIP solutions is bigger throughout the Asia Pacific region than the US and Europe, where security and IT Process Automation continue to be our most sought after offerings," he said.

"Our local implementations are also significant in scale - organisations such as RMIT are installing huge IP Telephony networks and they understand the only way to experience real benefits from this technology is to have a strong management system in place.

"We've also signed on a major financial services company that is implementing the solution to manage an IP Telephony network of 8,500 phones in Australia."
 
NetIQ AppManager spans four infrastructure vendors; Avaya, Cisco, Microsoft and Nortel.

It provides a solution for managing, securing, diagnosing and analysing the performance and availability of VoIP, to ensure Quality of Service (QoS) for end users.
 
Local NetIQ customer and IT Solutions company, Gen-i believes the VoIP market has matured enough that organisations are more comfortable to introduce the technology.

Ron Murray, ICT outsourcing business manager at Gen-i said it is being approached by large enterprises to implement or manage their converged voice and data networks.

"For example, we use NetIQ AppManager to support a large bank with over 300 branches in the A/NZ region, which has 7,500 phones, a VoIP solution, and video and audio conferencing capabilities," he said.

Responding to a growth in VoIP adoption, NetIQ has recently appointed VoIP specialist and former Nortel engineer Allen Young as a senior consultant. 

Ivancic added Young is an asset to the local team, and his vast knowledge of the VoIP space will help its customers get the most out of their IP Telephony deployments.
 
"Despite the growing interest in VoIP, we still find that many enterprises aren't familiar with how to prepare and manage their network to support the technology," said Ivancic.

"Without proper analysis and visibility into your network you'll never be able to give end users the level of voice service that they're traditionally used to.  

"However, the success we've recently had with companies like CSC and RMIT suggests that awareness of these issues is beginning to spread," he added.