The 1,100-person NDIS Quality and Safeguards Commission (NQSC) has released a request for information for an integrated Electronic Document and Records Management System (EDRMS) solution.
The NQSC, which will accept submissions till 27 April at 11:59pm, Canberra time, currently uses OpenText’s Content Manager (CM) as its EDRMS. The on-prem system is provided by another federal agency under a shared service model. NQSC does not own the software, licenses or infrastructure.
NQSC is also in the process of implementing Salesforce as its new CRM. Approximately 8TB of records in the legacy system that Salesforce replaces will also need to be migrated into an EDRMS.
According to then RFI, the on-prem EDRMS solution currently in use won't support integration with Salesforce, or have the capacity to accept the 8TB of historical data from the legacy system and the large volume of information from the new system.
Even if the space and performance issues could be resolved, the organisation sees risks in integrating and maintaining a legacy system.
It wants a new EDRMS solution to improve performance and enable it to more appropriately manage and configure the system to our own requirements. It prefers its new EDRMS to be cloud based.
Its initial focus will be integration of the CRM before migrating the existing CM solution. Phase 1 is to be completed within the first three months of the next financial year, with phase 2 to be completed by the end of 2026.
The new EDRMS solution must have a valid IRAP assessment up to and including PROTECTED level.
NQSC staff members all have CM on their devices, which are primarily Dell Windows 11 laptops. Most staff use it, some more so than others, and it holds records up to PROTECTED level.
However the current indexing is poorly configured and returning unexpected results.
Work on the new CRM has been underway for the past 15 months.
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