NBN Co says scammers are impersonating its staff

NBN Co has warned that scammers are asking for personal information and financial details while impersonating NBN Co employees.

The company said scammers are “increasingly taking the opportunity” to impersonate NBN Co staff, taking advantage of certain customers, including those living in retirement villages.

“It is important to be aware that NBN Co will never make unsolicited calls or door knock to sell broadband services,” NBN Co chief security officer Darren Kane said.

“NBN Co may make calls to individuals registered on our Medical Alarm or Fire and Lift registers but will never request payment or bank account details during these calls.”

Kane noted that NBN Co is a wholesale-only company that does not sell broadband packages directly to consumers.

“There are times when NBN Co may contact you directly as part of the network rollout, but never to request payment for services over the NBN network,” Kane added.

“Protect your personal information by being on guard, verify who are you are talking to and do not give your personal details or bank account details to an unsolicited caller.”

Last year, the ACCC found that close to $28,000 had been stolen from Australians by scammers pretending to be NBN staff in order to steal personal information.

The commission said one of the most common scams involved contacting victims to connect them to an NBN service and demanding payment with an iTunes gift card.