Mantel Group signs three-year strategic deal with AWS

Mantel Group has signed a three-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to focus on developing and deploying generative AI (Gen AI) and agentic AI solutions using AWS services, including Amazon Bedrock, Amazon Q, and Amazon SageMaker.

Mantel claims that its pilot-to-scale AI adoption framework helps its clients, like Lendi, nib Group, and Deputy, move from concept to production in weeks, rather than months, using agentic AI.

For example, Mantel states, an AI agent could process a loan application autonomously, verifying information, assessing risk, and ensuring compliance while coordinating across departments, potentially reducing approval and waiting times for customers.               

One of Mantel’s clients is nib Group, who the company helped deploy a Gen AI solution powered by Amazon Textract and Amazon Bedrock to process more than four million unstructured documents like invoices and receipts.

The previous solution involved manual data entry and review, which slowed turnaround times, while the AI tool automatically reads and processes text from documents with "near-100% accuracy", to automate member claims and accelerating the claim process.

Unlike traditional optical character recognition (OCR), this solution adapts to various document formats without manual labeling, and its cloud-based architecture ensures scalability, allowing for on-demand resource adjustments to handle increasing claim volumes and different document types, according to Mantel.

nib is now working with Mantel and AWS to develop end-to-end workflows powered by agentic AI to further improve the claims experience for its members.

"The solution automatically processed text from documents with near-100% accuracy to automate claims and process over four million invoices annually increasing straight-through processing (STP) rates," said Brendan Mills, CIO at nib Group.

“We are excited about this new agreement with AWS, which will enable us to leverage our experience combined with leading AWS AI capabilities to accelerate the development of industry-leading generative AI and agentic AI solutions for our customers across Australia and New Zealand," said Adam Durbin, CTO at Mantel. 

"We're also looking forward to exploring Amazon’s Nova models that deliver frontier intelligence and industry leading price performance, which will help us roll out new agentic AI capabilities to new clients faster and more cost-effectively."

"Mantel's deep understanding of local business needs, and AWS' technology, are helping customers build practical AI solutions that deliver meaningful business outcomes," said Chris Casey, director of AWS partnerships, Asia Pacific and Japan.

"This strategic collaboration will help accelerate the adoption of generative AI and agentic AI capabilities across Australia and New Zealand."

In March, Mantel Group talked up its use of GitHub Copilot after shaving 100 days off API development for an unnamed bank, speeding up delivery of the project by a third.

Mantel has been recognised as AWS Consulting Partner of the Year for Australia and New Zealand three times and holds 10 AWS Competencies with more than 500 AWS Certifications across its teams.