Getronics Australia chooses FrontRange products

Getronics selected FrontRange ITSM as a platform to help it provide an improved level of service and functionality to all of its managed services clients, said Basil Reilly, director, Workspace Management, Getronics Australia.

“This platform will help us to maintain long-term relationships with our customers in line with our strategy of customer intimacy. Getronics Australia’s service management strategy is heavily aligned with ITIL V3. ITIL-aligned processes are core to our Workspace Management business and FrontRange ITSM was the product for our needs,” he said.

Getronics Australia is one of many local IT service companies to adopt Frontrange solutions. Other new customers signed over recent months by FrontRange in Australia include the NSC Group, a leading integrator of converged communications technology and Bilfinger Berger Services (BBS), a specialist contractor with expertise in asset management, process technologies, and operations and maintenance services, said Steve Pope, IT Service Management Sales Director for APAC at FrontRange.

“[The deal] is indicative of the growth and record results FrontRange has enjoyed in Australia and New Zealand so far this year. The company generated a 30 percent increase in license revenue for its IT Service Management business division in the 07-08 financial year,” he said.

Pope said that in addition to recently creating a new sales team in Sydney, FrontRange has also consolidated a strong customer base both in Australia and New Zealand.

Built specifically for the mid-market and distributed enterprise, FrontRange ITSM is based on a modular platform making it flexible and scalable, with low total cost of ownership.

Getronics Australia designs, integrates and manages ICT infrastructures and business solutions for many Australian organisations. The company has operated in Australia for around 30 years and has 80 service locations across the country.