ECH, a South Australian retirement living and in-home care services provider, has implemented Schedtris, an agentic decision support system developed by Australian Microsoft-specialist tech consultancy Gadali.
The system helps schedulers respond to last-minute workforce disruptions by reasoning across worker skills, location, continuity, travel time and availability using live scheduling, workforce, skills and availability data.
The redesign of this core process for ECH delivered operational outcomes including a 50% reduction in morning rescheduling time, the recovery of 15 hours of scheduling capacity per week, and a reduction in the disruption window from two hours to under one hour.
The solution was deployed within ECH’s Microsoft Azure and Microsoft 365 environment, with secure read-only integration to AlayaCare supporting access to live scheduling, workforce, skills and availability data.
By transforming a process long treated as an unavoidable operational burden, ECH has shown how AI can strengthen workforce stability, service delivery and organisational resilience, providing a practical model for broader industry adoption.
“Before Schedtris, a disrupted morning meant schedulers at 7am were scrambling under intense time pressure while holding huge amounts of complexity in their heads." said Sharon Paulson, head of digital workplace services at ECH.
"Schedtris gives them structure exactly when the pressure peaks. The agent doesn’t make the decision for them, but it helps them make better decisions quickly and with more confidence."
“Microsoft Elevate is grounded in a simple belief: when we put people first, technology becomes a force multiplier for social impact," said Anita Sood, Microsoft Asia Elevate commercial lead.
"Working alongside organisations like ECH, we are exploring how AI can support the delivery of critical human services, enhancing real-time decision-making, strengthening operational resilience, and ultimately enabling more responsive and equitable outcomes at scale.” -
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