tio

Telco complaints going down, but ACMA says there's still work to be done

Telco complaints going down, but ACMA says there's still work to be done

Total complaints per year still more than one million.
Amelia Norris Oct 14 2022, 4:39PM Telco
ACMA warns telcos for failing to join ombudsman scheme

ACMA warns telcos for failing to join ombudsman scheme

Four telcos failed to provide proper services to customers.
Amelia Norris Sep 28 2022, 3:51PM Telco
TIO says Govt should invest more for regional connectivity

TIO says Govt should invest more for regional connectivity

Also wants standardised information from telcos.
Nico Arboleda Oct 20 2021, 1:14PM Telco
Telco complaints trend downward

Telco complaints trend downward

Ten out of 12 participating telcos saw fewer complaints.
Nico Arboleda Aug 13 2021, 11:44AM Telco
TIO outlines telcos' irresponsible sales practices

TIO outlines telcos' irresponsible sales practices

Including failures to clearly present consumers all necessary information.
Ben Moore May 17 2021, 12:01AM Telco
Telcos struggle to support domestic violence victims: TIO

Telcos struggle to support domestic violence victims: TIO

TIO shares recommendations for both telcos and affected customers.
Nico Arboleda Dec 9 2020, 11:50AM Telco
Telco complaints from small businesses spike: TIO

Telco complaints from small businesses spike: TIO

Increases across phone, internet and landline.
Nico Arboleda Oct 28 2020, 11:48AM Telco
ACMA wants to deregister telcos that 'rip off' consumers

ACMA wants to deregister telcos that 'rip off' consumers

Agency backs proposed regulatory reforms.
Nico Arboleda Oct 28 2020, 10:57AM Telco
NBN rollout has driven telco maturity: TIO

NBN rollout has driven telco maturity: TIO

But COVID-19, bushfires prove there’s room for improvement.
Nico Arboleda Sep 30 2020, 12:01AM Telco
TIO reveals COVID-19 impact on phone and internet use

TIO reveals COVID-19 impact on phone and internet use

Inactive call centres and delayed repairs were raised by consumers.
Nico Arboleda Jul 29 2020, 1:20PM Telco
Telco issues costing SMBs time and money: TIO

Telco issues costing SMBs time and money: TIO

Complaints from SMBs increasing since 2016.
Nico Arboleda Jun 3 2020, 11:16AM Telco
Telco service fees remain top complaint from Aussies

Telco service fees remain top complaint from Aussies

Despite rampant outages caused by bushfires and floods.
Nico Arboleda May 20 2020, 11:17AM Telco
Govt revises info sharing on telco complaints

Govt revises info sharing on telco complaints

Aims to bring better outcomes for telco providers and consumers.
Nico Arboleda May 6 2020, 10:14AM Telco
ACMA and TIO remind telcos of financial hardship responsibilities

ACMA and TIO remind telcos of financial hardship responsibilities

Repeat non-compliance faces penalty of up to $250,000.
Nico Arboleda Apr 2 2020, 12:24PM Telco
More SMBs complaining about phone, internet issues: TIO

More SMBs complaining about phone, internet issues: TIO

Despite a decline in overall complaints.
Nico Arboleda Feb 12 2020, 6:01AM Telco
Telco complaints fall, issue complexity rises

Telco complaints fall, issue complexity rises

More than half of TIO complaints went unresolved in 18/19.
Brendon Foye Sep 25 2019, 6:45AM Telco
TIO says some NBN customers 'misled' by retailers

TIO says some NBN customers 'misled' by retailers

Aggressive telemarketing tactics scared customers.
Nico Arboleda Aug 1 2019, 6:01AM Telco
Fewer people are complaining about the NBN

Fewer people are complaining about the NBN

Labor and the Coalition are at it again, but everyone else is getting less angry.
Brendon Foye Apr 11 2019, 7:01AM Telco
TIO launches dedicated small business team

TIO launches dedicated small business team

After an increase in complaints between 2017 and 2018.
Nico Arboleda Mar 22 2019, 9:36AM Telco
Telco complaints rose 6 percent across 17/18 says TIO

Telco complaints rose 6 percent across 17/18 says TIO

But trending down in the fourth quarter.
Nico Arboleda Oct 17 2018, 12:03AM Telco

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