satisfaction

A lesson in the importance of training

A lesson in the importance of training

Skilling-up your staff is not just about a smarter workforce.
Leon Gettler Feb 10 2014, 9:48AM Training & Development
You need to sweat the little things

You need to sweat the little things

Seemingly little things do count. Returning phone calls from your clients, for instance, can bring a huge return
Mathew Dickerson Apr 20 2011, 6:55AM Sales & Marketing
Makeover: Artis Group's search for satisfaction

Makeover: Artis Group's search for satisfaction

Finding out the real level of customer satisfaction takes a lot of work.
Sholto Macpherson Mar 23 2010, 1:35PM Software
E-tailers triumph over multichannel competitors

E-tailers triumph over multichannel competitors

Online-only stores beat physical rivals in survey.
Phil Muncaster Dec 30 2009, 1:33PM Software
Apple keeps top billing in customer satisfaction

Apple keeps top billing in customer satisfaction

Company again leads computer manufacturers in survey.
Shaun Nichols Aug 19 2009, 3:42PM Software
iPhone tops user satisfaction poll

iPhone tops user satisfaction poll

Palm Pre does well, but not well enough.
Iain Thomson Aug 17 2009, 9:10AM Software

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